Setup Grafana for embedded dashboards

Expertflow CX uses Grafana for business and solution monitoring. Business monitoring dashboards are embedded inside AgentDesk that provide real-time statistics for both agents and supervisors.

This guide is a work-in-progress. Following steps may be performed directly from the Grafana UI. Steps for installing Grafana on-prem or using it from the cloud should clearly be described in this document.

Before proceeding with the step below, edit/update the post-deployment/config/grafana/supervisor-dashboards/datasource.yml file and change the database connection parameters correctly.

For reporting_stats_datasource

Field	Example	Description
`url`	`192.168.1.182`	`complete URL or ip address where the data source is accessible (optional)` eg. `(mysql://user:secret@host:port/databaseName or jdbc:mysql://localhost:3306/exampleDb?user=myuser&password=mypassword)`
`type`	`mysql \| mssql`	`type of reporting database. ie. mysql or mssql`
`password`	12345	`database password`
`user`	user123	`database username`
`database`	testdb	`database name`
`host`	`192.168.1.182`	`Hostname or database server IP address where the data source is hosted`

For supervisor_dashboard_cim_json_api

Field	Example	Description
url	CODE `https://cim.expertflow.com`	`## FQDN of Machine` (don’t append slash ( / ) at the end )

Apply the datasource manifest.

CODE

kubectl -n ef-external create secret generic ef-grafana-datasource-secret --from-file=post-deployment/config/grafana/supervisor-dashboards/datasource.yml

Create the Dashboard configs for Grafana by applying configmap manifest.

CODE

kubectl create cm ef-grafana-dashboard-provider-cm -n ef-external --from-file=post-deployment/config/grafana/supervisor-dashboards/dashboard.yml

Please apply the config maps as per your database environment. Don't apply both config maps.

For MySQL

Apply configmap for the MySQL supervisor dashboard files using the steps below.

CODE

kubectl create configmap ef-grafana-supervisor-dashboard-mysql -n ef-external --from-file=post-deployment/config/grafana/supervisor-dashboards/Supervisor_Dashboard_CIM-mysql.json

For release CX-4.1 onwards

Use following the config map name and file name parameter for grafana

BASH

sed -i -e 's@configMapName: <configmap-map-name>@configMapName: ef-grafana-supervisor-dashboard-mysql@' external/bitnami/grafana/values.yaml
sed -i -e 's@fileName: <file-name>@fileName: Supervisor_Dashboard_CIM-mysql.json@' external/bitnami/grafana/values.yaml

For SQL Server

Apply configmap for the MSSQL supervisor dashboard files using the steps below.

ACTIONSCRIPT3

kubectl create configmap ef-grafana-supervisor-dashboard-mssql -n ef-external --from-file=post-deployment/config/grafana/supervisor-dashboards/Supervisor_Dashboard_CIM-mssql.json

For release CX-4.1 onwards

Use following the config map name and file name parameter for Grafana

BASH

sed -i -e 's@configMapName: <configmap-map-name>@configMapName: ef-grafana-supervisor-dashboard-mssql@' external/bitnami/grafana/values.yaml
sed -i -e 's@fileName: <file-name>@fileName: Supervisor_Dashboard_CIM-mssql.json@' external/bitnami/grafana/values.yaml

Create config-map for grafana.ini to store default values.

CODE

kubectl -n ef-external create configmap ef-grafana-ini-cm  --from-file=pre-deployment/grafana/grafana.ini

Use the following Helm command to deploy grafana:

CODE

helm upgrade --install=true --wait=true --timeout=10m0s --debug --namespace=ef-external --values=external/bitnami/grafana/values.yaml grafana  external/bitnami/grafana