Whisper Message

Agents can exchange messages amongst each other in an active conversation. The customer will not be able to see whisper messages. Any type of message can be sent here e.g. Plain, Video, Image etc.

Property	Type	Description
name REQUIRED	String	value = "`WHISPER_MESSAGE`"
type REQUIRED	String	value = "`WRAPUP`"
markdownText OPTIONAL	String	any text can be sent in this.
type	String	Any message type can be sent in this e.g. type = "VIDEO"

CODE

{
   {
    "id": "85ba0a42-d3ff-4087-a323-5c15f5a78d91",
    "name": "WHISPER_MESSAGE",
    "type": "MESSAGE",
        "body": {
            "markdownText": "hello",
            "type": "PLAIN"
        }
    }

}

Quick Links

Messages API Postman Collection