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Whisper Message

Agents can exchange messages amongst each other in an active conversation. The customer will not be able to see whisper messages. Any type of message can be sent here e.g. Plain, Video, Image etc.

PropertyTypeDescription

name REQUIRED

Stringvalue = "WHISPER_MESSAGE"

type REQUIRED

Stringvalue = "WRAPUP"

markdownText OPTIONAL

String

any text can be sent in this.

typeString 

Any message type can be sent in this e.g.

type = "VIDEO"

CODE
{
   {
    "id": "85ba0a42-d3ff-4087-a323-5c15f5a78d91",
    "name": "WHISPER_MESSAGE",
    "type": "MESSAGE",
        "body": {
            "markdownText": "hello",
            "type": "PLAIN"
        }
    }

}
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