WrapUp Message

When an agent wants to tag full or portions of a conversation by attaching admin-defined categories (from the UI) to it, Wrap Up message API is used.

Property	Desc.
type - String - Required	value = "WRAPUP"
wrapups- Array - Required	more than one category can be attached. Parameters: categoryName - Required - category as selected by the agent value - Required - any value as specified by the agent
markdownText - String - Optional	contains custom plain text sent by end user.
note - String - Optional	Additional details as added by the agent.

CODE

{
        "markdownText": " ",
            "type": "WRAPUP",
            "wrapups": [
            {
                "categoryName": "Category1",
                "value": "internet disconnectivity"
            },
            {
                "categoryName": "Category2",
                "value": "plan upgradation"
            }
           ],
        "note": "optional"

}

Quick Links

Messages API Postman Collection