CX Voice Upgrade to 4.5.1

Voice Connector

1. SSH onto the Debian server on which the Voice connector is installed.

   1. Use command

      CODE

      ssh <username>@<server-ip>

   2. Enter user password and press ENTER.

   3. Use command

      CODE

      su

   4. Enter root password and press ENTER.

2. Run the command to see the list of running containers

   CODE

   docker ps

3. Note the container ID of the current deployed 4.5 Voice connector.

4. Note the port of that container i.e. for 0.0.0.0:8116->8080/tcp, :::8116->8080/tcp, the port of the container is 8116.

5. Run the command to stop the container

   CODE

   docker stop <container-ID>

6. Run the command to remove the container

   CODE

   docker rm <container-ID>

7. Navigate to the folder where the docker-compose.yml and env.txt files are located for the voice connector.

8. Open the docker-compose.yml file and replace the text inside with text below:

   CODE

   version: "3.8"
   services:
     voice-connector:
       image: gitimages.expertflow.com/freeswitch/ecx_generic_connector:4.5.1
       container_name: unified-voice-connector
       ports:
         - PORT:8080
       env_file:
         - ./env.txt
       restart: always

9. Replace the PORT keyword with the port noted above in step 4.

10. Run the command

    CODE

    docker compose up -d

11. Confirm that the docker container is running by using the command

    CODE

    docker ps

    

12. Confirm that the container is running correctly by opening the logs with command

    CODE

    docker logs -f containerID

    

Media Server configuration

1. Note the service identifier of the CX Voice channel in Unified Admin.

2. SSH onto the Debian server on which the Voice connector is installed.

   1. Use command

      CODE

      ssh <username>@<server-ip>

   2. Enter user password and press ENTER.

   3. Use command

      CODE

      su

   4. Enter root password and press ENTER.

3. Confirm git is installed, and install it if is not.

4. Clone the Media Server scripts repository:

   CODE

   git clone -b 4.5 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/rtc/freeswitch-scripts.git

5. Navigate to the cloned repository to access the files:

   CODE

   cd freeswitch-scripts

6. Move no-agent-available.wav to the Media Server scripts folder:

   CODE

   mv no_agent_available.wav /usr/share/freeswitch/sounds/ivr_prompts/