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_CX Release Notes 4.5.3

Release Name

CX 4.5.3

Status

PlaNNED  

Release ready Date

Release Date

Release Summary

  • Multi Queue Priority Implementation

  • Interruptible and Non-Interruptible MRDs

  • Last Agent Routing Revamp

New in CX 4.5.3

Following are the planned improvements and fixes

Features

Description













CX 4.5.3 Release Limitations

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Release Limitations


Release Test Highlights

Tested Features



Un-Tested Features


Planned Epics

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https://expertflow-docs.atlassian.net/issues/?jql=category%20in%20(CX)%20AND%20issuetype%20in%20(%22Epic%22%2C%20Epic)%20AND%20fixVersion%20%3D%20CX4.5.3%20ORDER%20BY%20priority%20DESC

Planned Features and Stories


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https://expertflow-docs.atlassian.net/issues/?jql=category%20in%20(CX)%20AND%20issuetype%20in%20(%22New%20Feature%22%2C%20Story)%20AND%20fixVersion%20%3D%20CX4.5.3%20ORDER%20BY%20priority%20DESC

Planned Bugs

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https://expertflow-docs.atlassian.net/issues/?jql=category%20in%20(CX)%20AND%20issuetype%20in%20(Bug)%20AND%20fixVersion%20in%20(CX4.5.3)%20ORDER%20BY%20priority%20DESC

Issues Opened in this release

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https://expertflow-docs.atlassian.net/issues/?jql=category%20in%20(CX)%20AND%20issuetype%20%3D%20Bug%20AND%20affectedVersion%20in%20(CX4.5%2C%20CX4.5.1%2C%20CX4.5.2%2C%20CX4.5.3)%20AND%20status%20not%20in%20(Done%2C%20Closed%2C%20Resolved)%20%20ORDER%20BY%20priority%20DESC