_CX4.6 Planned Issues
Issues to consider
Stories / Features / Enhancements | Description |
|---|---|
Define Customer SLA threshold CIM-13682 | Introduce 3 level thresholds |
Don’t trigger SLA on Engagement messages | If a conversation is in queue, Customer SLA should not be triggered on any message exchange between customer and the controller or a Conversation bot. |
Async communication between Controller and ConversationManager |