Action Message
Description | Bot can send Action message to instruct the system to perform a specific action e.g. FIND_AGENT, ASSIGN_AGENT etc. See this page for details. |
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The body should be in JSON format and include the following properties:
Property | Desc. |
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type | Value = "ACTION" |
name - String - Required | name of the action |
data - Map - Required | Data of each action is given below in the table. |
Action Name | Data |
|---|---|
ASSIGN_AGENT | |
ASSIGN_BOT | |
CHANGE_PARTICIPANT_ROLE | |
END_CONVERSATION | |
FIND_AGENT | |
REMOVE_ALL_AGENTS | |
REMOVE_CHANNEL_SESSION | |
REVOKE_BOT | |
REVOKE_RESOURCE | |
UPDATE_CONVERSATION_DATA |