Message Body

The message body changes according to the type of message. The types are given as follows:

Title	Description
Button Message	The button message is used to provide pre-defined options to the customer and is specifically for Agents and Conversational Bots (Outbound Message). The button API can be customized to send either a single option (as button) or a multiple options (list of buttons).
URL Message	URL message is specifically used by Agents and Bots (Outbound Messages) to send a URL e.g. for app installation, system/license updates.
Contact Message	Contact message is primarily used to send details of a contact (name, email, phone etc.) to the recipient.
Email Message	This message is used to send an email.
Voice Message	The user can send audio messages. through this message type
Location Message	Location message is primarily used to send location coordinates to the recipient.
Custom Message	This is a user defined custom message.
Plain Text Message	Plain messages are simplest of the message types and are supported by all channels.
Action Message	Bot can send Action message to instruct the system to perform a specific action e.g. FIND_AGENT, ASSIGN_AGENT etc. See this page for details.
Carousel Message	Carousel Message is used to display a slideshow or a group of images.
Receipt Message	This message is used to contain the message delivery receipt
Template Message	Template Messages are pre-defined messages to be sent to the customer. These messages contain fixed text or fields pre-defined in the system.
Multimedia Messages	Media Messages consist of the following types: Image Video Audio File Sticker
Template Message	Template Messages are pre-defined messages to be sent to the customer. These messages contain fixed text or fields pre-defined in the system.
Custom Message	This is a user defined custom message.
Voice Message	The user can send audio messages. through this message type
Email Message	This message is used to send an email.
Receipt Message	This message is used to contain the message delivery receipt
Plain Text Message	Plain messages are simplest of the message types and are supported by all channels.
Contact Message	Contact message is primarily used to send details of a contact (name, email, phone etc.) to the recipient.
Location Message	Location message is primarily used to send location coordinates to the recipient.
Button Message	The button message is used to provide pre-defined options to the customer and is specifically for Agents and Conversational Bots (Outbound Message). The button API can be customized to send either a single option (as button) or a multiple options (list of buttons).
URL Message	URL message is specifically used by Agents and Bots (Outbound Messages) to send a URL e.g. for app installation, system/license updates.
Multimedia Messages	Media Messages consist of the following types: Image Video Audio File Sticker
Carousel Message	Carousel Message is used to display a slideshow or a group of images.
Action Message	Bot can send Action message to instruct the system to perform a specific action e.g. FIND_AGENT, ASSIGN_AGENT etc. See this page for details.