Message Body | Expertflow CX

The message body changes according to the type of message. The types are given as follows:

Title	Description
Contact Message	Contact message is primarily used to send details of a contact (name, email, phone etc.) to the recipient.
Custom Message	This is a user defined custom message.
Plain Text Message	Plain messages are simplest of the message types and are supported by all channels.
Voice Message	The user can send audio messages. through this message type
URL Message	URL message is specifically used by Agents and Bots (Outbound Messages) to send a URL e.g. for app installation, system/license updates.
Receipt Message	This message is used to contain the message delivery receipt
URL Message	URL message is specifically used by Agents and Bots (Outbound Messages) to send a URL e.g. for app installation, system/license updates.
Action Message	Bot can send Action message to instruct the system to perform a specific action e.g. FIND_AGENT, ASSIGN_AGENT etc. See this page for details.
Receipt Message	This message is used to contain the message delivery receipt
Carousel Message	Carousel Message is used to display a slideshow or a group of images.
Button Message	The button message is used to provide pre-defined options to the customer and is specifically for Agents and Conversational Bots (Outbound Message). The button API can be customized to send either a single option (as button) or a multiple options (list of buttons).
Voice Message	The user can send audio messages. through this message type
Location Message	Location message is primarily used to send location coordinates to the recipient.
Button Message	The button message is used to provide pre-defined options to the customer and is specifically for Agents and Conversational Bots (Outbound Message). The button API can be customized to send either a single option (as button) or a multiple options (list of buttons).
Custom Message	This is a user defined custom message.
Button Message	The button message is used to provide pre-defined options to the customer and is specifically for Agents and Conversational Bots (Outbound Message). The button API can be customized to send either a single option (as button) or a multiple options (list of buttons).
Contact Message	Contact message is primarily used to send details of a contact (name, email, phone etc.) to the recipient.
Contact Message	Contact message is primarily used to send details of a contact (name, email, phone etc.) to the recipient.
Button Message	The button message is used to provide pre-defined options to the customer and is specifically for Agents and Conversational Bots (Outbound Message). The button API can be customized to send either a single option (as button) or a multiple options (list of buttons).
Template Message	Template Messages are pre-defined messages to be sent to the customer. These messages contain fixed text or fields pre-defined in the system.
Voice Message	The user can send audio messages. through this message type
Template Message	Template Messages are pre-defined messages to be sent to the customer. These messages contain fixed text or fields pre-defined in the system.
Receipt Message	This message is used to contain the message delivery receipt
Multimedia Messages	Media Messages consist of the following types: Image Video Audio File Sticker
Contact Message	Contact message is primarily used to send details of a contact (name, email, phone etc.) to the recipient.
URL Message	URL message is specifically used by Agents and Bots (Outbound Messages) to send a URL e.g. for app installation, system/license updates.
Action Message	Bot can send Action message to instruct the system to perform a specific action e.g. FIND_AGENT, ASSIGN_AGENT etc. See this page for details.
Carousel Message	Carousel Message is used to display a slideshow or a group of images.
Location Message	Location message is primarily used to send location coordinates to the recipient.
Location Message	Location message is primarily used to send location coordinates to the recipient.
Carousel Message	Carousel Message is used to display a slideshow or a group of images.
Location Message	Location message is primarily used to send location coordinates to the recipient.
Carousel Message	Carousel Message is used to display a slideshow or a group of images.
Email Message	This message is used to send an email.
Action Message	Bot can send Action message to instruct the system to perform a specific action e.g. FIND_AGENT, ASSIGN_AGENT etc. See this page for details.
Custom Message	This is a user defined custom message.
Carousel Message	Carousel Message is used to display a slideshow or a group of images.
Multimedia Messages	Media Messages consist of the following types: Image Video Audio File Sticker
Multimedia Messages	Media Messages consist of the following types: Image Video Audio File Sticker
Multimedia Messages	Media Messages consist of the following types: Image Video Audio File Sticker
Email Message	This message is used to send an email.
Custom Message	This is a user defined custom message.
Plain Text Message	Plain messages are simplest of the message types and are supported by all channels.
Plain Text Message	Plain messages are simplest of the message types and are supported by all channels.
URL Message	URL message is specifically used by Agents and Bots (Outbound Messages) to send a URL e.g. for app installation, system/license updates.
Custom Message	This is a user defined custom message.
Receipt Message	This message is used to contain the message delivery receipt
Template Message	Template Messages are pre-defined messages to be sent to the customer. These messages contain fixed text or fields pre-defined in the system.
Email Message	This message is used to send an email.
Action Message	Bot can send Action message to instruct the system to perform a specific action e.g. FIND_AGENT, ASSIGN_AGENT etc. See this page for details.
Action Message	Bot can send Action message to instruct the system to perform a specific action e.g. FIND_AGENT, ASSIGN_AGENT etc. See this page for details.
Contact Message	Contact message is primarily used to send details of a contact (name, email, phone etc.) to the recipient.
Email Message	This message is used to send an email.
Custom Message	This is a user defined custom message.
Receipt Message	This message is used to contain the message delivery receipt
Button Message	The button message is used to provide pre-defined options to the customer and is specifically for Agents and Conversational Bots (Outbound Message). The button API can be customized to send either a single option (as button) or a multiple options (list of buttons).
Custom Message	This is a user defined custom message.
Contact Message	Contact message is primarily used to send details of a contact (name, email, phone etc.) to the recipient.
Plain Text Message	Plain messages are simplest of the message types and are supported by all channels.
Carousel Message	Carousel Message is used to display a slideshow or a group of images.
Action Message	Bot can send Action message to instruct the system to perform a specific action e.g. FIND_AGENT, ASSIGN_AGENT etc. See this page for details.
Location Message	Location message is primarily used to send location coordinates to the recipient.
Receipt Message	This message is used to contain the message delivery receipt
Carousel Message	Carousel Message is used to display a slideshow or a group of images.
Template Message	Template Messages are pre-defined messages to be sent to the customer. These messages contain fixed text or fields pre-defined in the system.
Plain Text Message	Plain messages are simplest of the message types and are supported by all channels.
Email Message	This message is used to send an email.
Plain Text Message	Plain messages are simplest of the message types and are supported by all channels.
Action Message	Bot can send Action message to instruct the system to perform a specific action e.g. FIND_AGENT, ASSIGN_AGENT etc. See this page for details.
Plain Text Message	Plain messages are simplest of the message types and are supported by all channels.
Location Message	Location message is primarily used to send location coordinates to the recipient.
Voice Message	The user can send audio messages. through this message type
Voice Message	The user can send audio messages. through this message type
Receipt Message	This message is used to contain the message delivery receipt
URL Message	URL message is specifically used by Agents and Bots (Outbound Messages) to send a URL e.g. for app installation, system/license updates.
Email Message	This message is used to send an email.
Email Message	This message is used to send an email.
Multimedia Messages	Media Messages consist of the following types: Image Video Audio File Sticker
Template Message	Template Messages are pre-defined messages to be sent to the customer. These messages contain fixed text or fields pre-defined in the system.
Multimedia Messages	Media Messages consist of the following types: Image Video Audio File Sticker
URL Message	URL message is specifically used by Agents and Bots (Outbound Messages) to send a URL e.g. for app installation, system/license updates.
Voice Message	The user can send audio messages. through this message type
Button Message	The button message is used to provide pre-defined options to the customer and is specifically for Agents and Conversational Bots (Outbound Message). The button API can be customized to send either a single option (as button) or a multiple options (list of buttons).
Voice Message	The user can send audio messages. through this message type
Location Message	Location message is primarily used to send location coordinates to the recipient.
Multimedia Messages	Media Messages consist of the following types: Image Video Audio File Sticker
Button Message	The button message is used to provide pre-defined options to the customer and is specifically for Agents and Conversational Bots (Outbound Message). The button API can be customized to send either a single option (as button) or a multiple options (list of buttons).
Template Message	Template Messages are pre-defined messages to be sent to the customer. These messages contain fixed text or fields pre-defined in the system.
URL Message	URL message is specifically used by Agents and Bots (Outbound Messages) to send a URL e.g. for app installation, system/license updates.
Contact Message	Contact message is primarily used to send details of a contact (name, email, phone etc.) to the recipient.
Template Message	Template Messages are pre-defined messages to be sent to the customer. These messages contain fixed text or fields pre-defined in the system.