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Whisper Message

Agents can exchange messages amongst each other in an active conversation. The customer will not be able to see whisper messages. Any type of message can be sent here e.g. Plain, Video, Image etc.


Property

Type

Description

name REQUIRED

String

value = "WHISPER_MESSAGE"

type REQUIRED

String

value = "WRAPUP"

markdownText OPTIONAL

String

any text can be sent in this.

type

String 

Any message type can be sent in this e.g.

type = "VIDEO"


CODE
{
   {
    "id": "85ba0a42-d3ff-4087-a323-5c15f5a78d91",
    "name": "WHISPER_MESSAGE",
    "type": "MESSAGE",
        "body": {
            "markdownText": "hello",
            "type": "PLAIN"
        }
    }

}





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