CX Dialer Environment Configurations
Config Params | Expected Values | Notes |
|---|---|---|
DB_URL | IP Address e.g. 192.168.1.2 | The URL of the database from which contacts are to be pulled. Change this to the IP address of the current server |
DB_USERNAME | Text e.g. admin | The dialer database username |
MAX_CONCURRENT_CALLS | Number e.g. 10 | Maximum number of calls that can be active at a time This value must always be less than the maximum concurrent calls allowed on the EFSwitch SIP trunk in use for outbound calls. If set higher, then the extra calls created by the dialer will be stuck in the database on the dialed state. These stuck calls can only be removed by directly interacting with the database. Before setting this value also account for the call volumes and speed of the other types of calls taking place on the EFSwitch (manual outbound, IVR inbound etc). To confirm the maximum concurrent calls allowed by the trunk, contact your SIP Trunk provider. |
DB_PASS | Text e.g. abc123 | The dialer database password |
DB_PORT | Number e.g. 5432 | The dialer database port (Default 5432) |
DB_NAME | Text e.g. dialer | The dialer database name |
DB_CONN_TIMEOUT | Number e.g. 3000 | Maximum time allowed (in milliseconds) for connecting to the database. (Default 3000) |
ESL_IP | IP Address e.g. 192.168.1.2 | IP address of the EFSwitch ESL to use. (The IP of the server that EFSwitch is deployed on) |
ESL_PORT | Number e.g. 8021 | Port of the EFSwitch ESL. (Default 8021, Same as in EFSwitch settings here) |
ESL_PASSWORD | Text e.g. ClueCon | Password for the EFSwitch ESL. (Default ClueCon, Same as in EFSwitch settings here) |
DEFAULT_IVR | IVR Dialing number e.g. *9664 | Default IVR to play in case of none provided for outbound call (Default *9664) |
SERVICE_IDENTIFIER | Number e.g. 1218 | Service Identifier for the voice connector. (Default 1218, set in EFSwitch IVR settings here) |
VOICE_CONNECTOR | FQDN with IP Address and port e.g. http://192.168.1.2:4321 | Webhook of the voice connector. Format: http://VC-IP:Port |
ESL_CONNECT_DELAY | Number e.g. 60 | Delay in seconds between checking EFSwitch ESL connection status |
CONTACT_RETRIEVAL_DELAY | Number e.g. 20 | Delay in seconds before retrieving contacts from the dialer database |
CALLS_PER_SECOND | Number e.g. 10 | The maximum number of calls that can be generated in a second This value must always be less than the sessions-per-second value in EFSwitch otherwise the excess calls created per second by the dialer will be stuck in the database on the dialed state. These stuck calls can only be removed by directly interacting with the database. To confirm the value of sessions-per-second on EFSwitch:
|
MAX_CALL_TIME | Number e.g. 60 | The time in minutes for which each contact in the database is allowed to stay on the dialed or agent_pending states, after which it’s state is manually updated to pending state to be retried This value must always be greater that the Agent TTL value in the EF CX Channel Settings in Unified Admin. |
LOG_LEVEL | INFO/DEBUG | Determines the amount of detail in the logs. Default is INFO, and for more detailed logs the value should be DEBUG. |
