Upgrade Guide CX-4.5.3 to CX-4.5.4

Before upgrading, ensure that the system is idle, i.e., all agents are logged out from the AgentDesk.
Make sure the system is idle for 30 minutes, to sync the reporting data

Clone the CX repository on the target server

CODE

# Create CX-4.5.4 directory from root
mkdir CX-4.5.4
# Navigate to CX-4.5.4
cd CX-4.5.4
# Clone the CX-4.5.4 branch of cim-solution repository
git clone -b CX-4.5.4 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git
# Navigate to root(previous) directory
cd ..
# Navigate to the following folder of the existing release i.e. CX-4.5.3
cd cim-solution/kubernetes

Update the ConfigMaps

CODE

# Update app translations 
  1) Copy Agent desk translation files 
     From CX-4.5.4/cim-solution/kubernetes/pre-deployment/app-translations/unified-agent/i18n 
     To pre-deployment/app-translations/unified-agent
  2) Delete and Create the ConfigMap
    kubectl delete cm ef-app-translations-cm -n expertflow
    kubectl -n expertflow create configmap ef-app-translations-cm --from-file=pre-deployment/app-translations/unified-agent/i18n/

Update following core deployments.

CODE

# Update Unified Agent tag
  1) kubectl delete -f cim/Deployments/ef-unified-agent-deployment.yaml 
  2) Open cim/Deployments/ef-unified-agent-deployment.yaml file.
  3) Update tag gitimages.expertflow.com/cim/unified-agent:4.5.4
  4) kubectl apply -f cim/Deployments/ef-unified-agent-deployment.yaml 
  
# Update Routing Engine tag
  1) kubectl delete  -f cim/Deployments/ef-routing-engine-deployment.yaml
  2) Open cim/Deployments/ef-routing-engine-deployment.yaml file.
  3) Update tag gitimages.expertflow.com/cim/media-routing-engine:4.5.4
  4) kubectl apply -f cim/Deployments/ef-routing-engine-deployment.yaml 
  

# Update Conversation Manager tag
  1) kubectl delete -f cim/Deployments/ef-conversation-manager-deployment.yaml
  2) Open cim/Deployments/ef-conversation-manager-deployment.yaml file.
  3) Update tag gitimages.expertflow.com/cim/conversation-manager:4.5.4
  4) kubectl apply -f cim/Deployments/ef-conversation-manager-deployment.yaml