Upgrade Guide CX-4.5.5 to CX-4.5.6

Before proceeding with the upgrade, ensure that the system is in idle state, with all agents logged out from the agent desk.

Clone the CX repository on the target server

CODE

# Create CX-4.5.6 directory from root
mkdir CX-4.5.6
# Navigate to CX-4.5.6
cd CX-4.5.6
# Clone the CX-4.5.6 branch of cim-solution repository
git clone -b CX-4.5.6 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git
# Navigate to root(previous) directory
cd ..

Update Conversation controller training

CODE

# Navigate to the following folder of the existing release i.e. CX-4.5.5
cd cim-solution/kubernetes
# Update the controller training
  1) Delete controller configmaps
      kubectl -n expertflow delete configmap ef-conversation-controller-actions-cm 
      kubectl -n expertflow delete configmap ef-conversation-controller-actions-pycache-cm
      kubectl -n expertflow delete configmap ef-conversation-controller-actions-utils-cm 
  2) Copy actions folder  
      Copy CX-4.5.6/cim-solution/kubernetes/pre-deployment/conversation-Controller/actions into current release
      cim-solution/kubernetes/pre-deployment/conversation-Controller
  3) Create configMaps
      kubectl -n expertflow create configmap ef-conversation-controller-actions-cm --from-file=pre-deployment/conversation-Controller/actions
      kubectl -n expertflow create configmap ef-conversation-controller-actions-utils-cm --from-file=pre-deployment/conversation-Controller/utils
      kubectl -n expertflow create configmap ef-conversation-controller-actions-pycache-cm --from-file=pre-deployment/conversation-Controller/__pycache__
  4) Restart the Conversation Manager deployment
     kubectl delete -f cim/Deployments/ef-conversation-manager-deployment.yaml
     kubectl apply -f cim/Deployments/ef-conversation-manager-deployment.yaml

Update Unified-Agent Tag

CODE

# Delete Unified-agent’s Deployment
  kubectl delete -f cim/Deployments/ef-unified-agent-deployment.yaml
# Update Unified-agent’s Deployment Tag
  gitimages.expertflow.com/cim/unified-agent:4.5.6
# Apply Unified-agent’s Deployment
  kubectl apply -f cim/Deployments/ef-unified-agent-deployment.yaml