Channel Session Update Data API
The properties of the Channel Session Update Data API is described below:
PUT/forms
The body should be in JSON format and include the following properties:
Request
| Parameter | Description | Type | Properties |
|---|---|---|---|
channelSessionId REQUIRED | Path variable | String | - |
body REQUIRED | The request body is basically a list of Attribute class. The example for attribute class is given in the property section | List | Example: [ |
| Code | Description |
|---|---|
200 | Code 200 implies that the channel session data has been updated. |
{
"participantType": "ChannelSession",
"id": "64e2f08a6155b317cd3f88fd",
"participantType": "ChannelSession",
"channel": {
"id": "64c90b8d6d35790df2ef7197",
"name": "Web Push",
"serviceIdentifier": "1222",
"defaultOutbound": false,
"tenant": {
"id": "64df42ad8ebf303a2bca5d21",
"name": null
},
"channelConfig": {
"id": "64df42ad8ebf303a2bca5d22",
"channelMode": "HYBRID",
"conversationBot": "",
"responseSla": 0,
"customerActivityTimeout": 180,
"customerIdentificationCriteria": {
"value": null
},
"routingPolicy": {
"agentSelectionPolicy": "LONGEST_AVAILABLE",
"routeToLastAgent": true,
"routingMode": "PUSH",
"routingObjectId": "64c90af1eb1d14361be733cf",
"agentRequestTtl": 180
},
"botId": "64c90827b7f4c91fef444f87"
},
"channelConnector": {
"id": "64c90a566d35790df2ef713b",
"name": "Web Connector",
"channelProviderInterface": {
"id": "64c90a3e6d35790df2ef7128",
"name": "Web Provider",
"supportedChannelTypes": [
{
"id": "64c906056d35790df2ef70f2",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6305de07166ba1099d11d8e6"
}
],
"providerWebhook": "https://cim-dev.expertflow.com/web-channel-manager",
"channelProviderConfigSchema": []
},
"channelProviderConfigs": [],
"tenant": {
"id": "64c90f196d35790df2ef8634",
"name": null
}
},
"channelType": {
"id": "64c906056d35790df2ef70f2",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6305de07166ba1099d11d8e6"
}
},
"customer": {
"_id": "64df47adc20d6dc56f2f0ac7",
"firstName": "Jane Doe",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"92306653154"
]
},
"customerSuggestions": [],
"channelData": {
"channelCustomerIdentifier": "92306653154",
"serviceIdentifier": "1222",
"requestPriority": 0,
"additionalAttributes": [
{
"key": "name",
"type": "String2000",
"value": "Haroon Ahmed1"
},
{
"key": "info",
"type": "AlphanumSpecial200",
"value": {
"browserDeviceInfo": {
"browserId": "123456",
"browserIdExpiryTime": "9999",
"browserName": "chrome",
"deviceType": "desktop"
}
}
},
{
"key": "name",
"type": "String2000",
"value": "Haroon Ahmed1"
}
]
},
"latestIntent": null,
"customerPresence": {
"value": null
},
"isActive": true,
"conversationId": "64e2f08fa75bb24a09444834",
"state": {
"name": "STARTED",
"reasonCode": "CUSTOMER"
},
"channelSessionDirection": "INBOUND",
"active": true
}
Quick Links
Channel Session Update API Postman Collection