Configuration of Cisco Teams Sync Component

REALM

<Targeted Realm Name> e.g: expertflow

expertflow is default realm. You can use any realm of your choice as well.

AUTH_SERVER_URL

<URL of Keycloak Server> e.g https://cim-dev3.expertflow.com/auth/

SSL_REQUIRED

external

RESOURCE

<Name of your Keycloak Client inside targeted Realm> e.g: cim

VERIFY_TOKEN_AUDIENCE

false

SECRET

<Client Secret field in Credentials tab of targeted Client in Keycloak> e.g: ef61df80-061c-4c29-b9ac-387e6bf67052

USE_RESOURCE_ROLE_MAPPINGS

true

CONFIDETIAL_PORT

0

CLIENT_ID

<Name of your Keycloak Client inside targeted Realm> e.g: cim

CLIENT_DB_ID

<Client Secret field in Credentials tab of targeted Client in Keycloak> e.g: ef61df80-061c-4c29-b9ac-387e6bf67052

GRANT_TYPE

password

GRANT_TYPE_PAT

client_credentials

USERNAME_ADMIN

<Admin Username of targeted Keycloak Realm> e.g: admin

PASSWORD_ADMIN

<Admin Password of targeted Keycloak Realm> e.g: admin

SCOPE_NAME

Any default scope

BEARER_ONLY

true

GROUP

default

FINESSE_USERNAME

<Administrator Username of targeted Finesse Server> e.g: administrator

FINESSE_PASSWORD

<Administrator Password of targeted Finesse Server> e.g: Expertflow464

FINESSE_URL

<URL of targeted Finesse Server>
e.g:

• UCCX - https://finesse12-5.ucce.ipcc:8445

• UCCE - https://uccx12-5p.ucce.ipcc

UCCX instance must contain PORT of instance i.e 8445 at end of its url.

Dont place / at end of url i.e https://uccx12-5p.ucce.ipcc:8445/ . It will cause an error.

PORT

<PORT used to run SYNC JOB> e.g: 3004