Conversation Volume by Disposition
Report Summary | Shows a bar chart display of the total number of conversations handled by Agent, Bot and Network |
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Each bar on the chart shows a count of conversations with the following dispositions:
Bot handled
Agent handled
Abandoned
This helps the business to see the volume of conversations that were handled by a self-service bot, handled by agents, or abandoned by customers.
Conversation Volume by Disposition
Report Filters
Select Date/time - Based on the date specified in the chart