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Conversation Volume by Disposition

Report Summary

Shows a bar chart display of the total number of conversations handled by Agent, Bot and Network

Each bar on the chart shows a count of conversations with the following dispositions:

  • Bot handled

  • Agent handled

  • Abandoned 

This helps the business to see the volume of conversations that were handled by a self-service bot, handled by agents, or abandoned by customers.

Conversation Volume by Disposition

Report Filters

  • Select Date/time - Based on the date specified in the chart

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