|
Role |
Description |
|---|---|
|
Agent |
|
|
Supervisor |
|
|
Admin |
The business admin who does business administration such as adding and modifying channels, locale settings, bot configurations, etc. |
|
Routing admin |
Manages routing policies, MRDs, Queues, steps within Queues, etc. |
|
IAM admin |
|
|
Sys admin |
|