Connected Calls Detail - Agent Wise Report
This report shows the details of each call attempted by the dialer and connected to/answered by an agent.
Field Name | Description | Report Filters |
|---|---|---|
Campaign | Name of the campaign | Campaign Name |
DateTime | Date of the row record (dialed datetime) | Datetime (range) |
Number Called | The dialed phone number of the customer | Wrapup |
Call Duration | Total time duration of the call in seconds |
|
Agent ID | ID of the agent(s) who handled the call. Includes comma-separated IDs of agents if multiple agents were involved in handling the call. |
|
Agent Name | Name of the agent(s) who handled the call. Includes comma-separated names of agents if multiple agents were involved in handling the call. |
|
Agent Team | Name of the team to which the agent belongs. |
|
Agent wrapup | Wrapup provided by the agent if it is an agent-based call. |
|
Filters & Layout
The report will have 1 row for each agent interaction (connected call with a customer).
Campaign Name
Datetime (range)
Wrapup
*Agent (all calls handled by a specific agent)