This report shows the details of each call attempted by the dialer and connected to/answered by an agent.
|
Field Name |
Description |
Report Filters |
|---|---|---|
|
Campaign |
Name of the campaign |
Campaign Name |
|
DateTime |
Date of the row record (dialed datetime) |
Datetime (range) |
|
Number Called |
The dialed phone number of the customer |
Wrapup |
|
Call Duration |
Total time duration of the call in seconds |
|
|
Agent ID |
ID of the agent(s) who handled the call. Includes comma-separated IDs of agents if multiple agents were involved in handling the call. |
|
|
Agent Name |
Name of the agent(s) who handled the call. Includes comma-separated names of agents if multiple agents were involved in handling the call. |
|
|
Agent Team |
Name of the team to which the agent belongs. |
|
|
Agent wrapup |
Wrapup provided by the agent if it is an agent-based call. |
|
Filters & Layout
The report will have 1 row for each agent interaction (connected call with a customer).
-
Campaign Name
-
Datetime (range)
-
Wrapup
-
*Agent (all calls handled by a specific agent)