Reports - CX Campaigns

@a user

ECM provides a comprehensive suite of reports designed to provide detailed insights into outbound campaigns. Users have an option to use the filter criteria that allows for a micro view by narrowing down filters to a specific contact, call, or outcome.

The following reports are available:

• Campaign Summary - Call Result/Message Notifications Breakup

• Connected calls detail - agent wise report

• Dialing & Success Rate - Campaign Wise

• Wrap-up Summary Report - Campaign Wise

• Connected Calls Detail - IVR Report

• Contact Deviation/ Delayed Execution Report