This report shows the details of the calls attempted by the dialer and connected to/redirected to an IVR script.
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Field Name |
Description |
Report Filters |
|---|---|---|
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Campaign |
Name of the campaign |
Campaign |
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DateTime |
Date of the row record |
Datetime |
|
Number Called |
The dialed phone number of the customer |
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|
Call Duration |
Total time duration of the call in seconds |
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|
Call Result |
Call result of the call as returned by the dialer; i.e. Abandoned, Connected, No Answer, etc. |
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*Note: To include only IVR calls in this report it's necessary to have "IVR" key word in the cisco_campaign_name *Multiple rows: each row will represent a single contact |
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Filters & Layout
Multiple rows: each row will represent a single contact.
Campaign Name
Datetime (range)