Contact Deviation/ Delayed Execution Report
This report will show the deviation/ delay in the actual contact (call/text attempt) of the customer as compared to the actual scheduled datetime.
Field Name / Group Name | Description | Report Filters |
Campaign Name | Name of the Campaign. | Campaign Name |
Customer Identifier (phone number/ Facebook ID, etc) |
| Datetime (range) |
Channel |
| Channel (optional, will show all channels if not selected) |
Schedulled Datetime |
|
|
Execution Datetime |
|
|
Deviation/ Delay (time: hh:mm:ss) |
|
|
Filters & Layout
Each row will have record of one contact (call/ text sent for execution).
Campaign Name
Datetime (range)
Channel (optional, will show all channels if not selected)