This report shows the dial or success rate of an campaign.
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Field Name |
Description |
Report Filters |
|---|---|---|
|
Campaign Name |
Name of the campaign |
Campaign Name |
|
Total uploaded contacts |
The total number of customer contacts that were uploaded successfully |
Date |
|
Total dialed contacts |
Total number of unique customer contacts that are dialed (regardless of the result) |
|
|
Total connected - IVR |
Total number of customer contacts that were connected successfully |
|
|
Total connected - Agent |
Total number of customer contacts that were connected successfully |
|
|
Total dialed attempts |
Total number of dialed attempts on all customer contacts (could be multiple for each) |
|
|
Dial Rate |
Total Dialed (unique contacts)/ Total Uploaded |
|
|
Success Rate |
Total Connected/ Total Dialed |
|
|
Dialing Mode
|
Not yet available. Suggestion to add here if/when available. |
|
|
Total dialed attempts |
Total number of dialed attempts on all customer contacts (could be multiple for each) |
|
|
Dial Rate |
Total Dialed (unique contacts)/ Total Uploaded |
|
|
Success Rate |
Total Connected/ Total Dialed |
|
Filters
Campaign Name
Datetime (range)