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Dialing & Success Rate - Campaign Wise

This report shows the dial or success rate of an campaign.

Field Name

Description

Report Filters

Campaign Name

Name of the campaign

Campaign Name

Total uploaded contacts

The total number of customer contacts that were uploaded successfully

Date

Total dialed contacts

Total number of unique customer contacts that are dialed (regardless of the result)

 

Total connected - IVR

Total number of customer contacts that were connected successfully

 

Total connected - Agent

Total number of customer contacts that were connected successfully

 

Total dialed attempts

Total number of dialed attempts on all customer contacts (could be multiple for each)

 

Dial Rate

Total Dialed (unique contacts)/ Total Uploaded

 

Success Rate

Total Connected/ Total Dialed

 

Dialing Mode

  • Progressive

  • Predictive

  • Preview

Not yet available. Suggestion to add here if/when available.

 

Total dialed attempts

Total number of dialed attempts on all customer contacts (could be multiple for each)

 

Dial Rate

Total Dialed (unique contacts)/ Total Uploaded

 

Success Rate

Total Connected/ Total Dialed

 

Filters
Campaign Name

Datetime (range)

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