Wrap-up Summary Report - Campaign Wise
This report shows the summary of contacts closed with a certain business outcome assigned by agents (using wrap up). Valid only for agent-based campaigns.
Field Name | Description | Report Filters |
|---|---|---|
Campaign Name | Name of the campaign | Campaign Name |
Wrap-up | Shows summary of contacts given a particular wrap-up by the agent. | DateTime Range |
| *Report display depends on Wrapup data availability. If agents do not enter the wrapup, the report won't run. It would be a drill down showing summary of contacts given a particular wrap-up. | Agent wrap-up (Shows all wrapups to filter out call records against specific wrapups) |
Layout
Date |
|
|
|
| Campaign Name |
|
|
|
| Wrapup Code | Count |
|
| Sales | 25 |
|
| Promotion | 10 |
Filters
Campaign Name
Datetime (range)
Agent Wrap-up (shows all wrap-ups to filter out call records against specific wrap-ups)