This report shows the summary of contacts closed with a certain business outcome assigned by agents (using wrap up). Valid only for agent-based campaigns.
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Field Name |
Description |
Report Filters |
|---|---|---|
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Campaign Name |
Name of the campaign |
Campaign Name |
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Wrap-up |
Shows summary of contacts given a particular wrap-up by the agent. |
DateTime Range |
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*Report display depends on Wrapup data availability. If agents do not enter the wrapup, the report won't run. It would be a drill down showing summary of contacts given a particular wrap-up. |
Agent wrap-up (Shows all wrapups to filter out call records against specific wrapups) |
Layout
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Date |
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Campaign Name |
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Wrapup Code |
Count |
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Sales |
25 |
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Promotion |
10 |
Filters
-
Campaign Name
-
Datetime (range)
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Agent Wrap-up (shows all wrap-ups to filter out call records against specific wrap-ups)