Upgrade Guide CX4.7.2 to CX4.7.3

Before upgrading, ensure that the system is idle, i.e; all agents are logged out from the AgentDesk.
Make sure the system is idle for 30 minutes to sync the reporting data.
Always safe to take a backup of the current deployment directory.

Clone the CX repository on the target server

CODE

# Create CX-4.7.3 directory from root
mkdir CX-4.7.3
# Navigate to CX-4.7.3
cd CX-4.7.3
# Clone the CX-4.7.3 branch of cim-solution repository
git clone -b CX-4.7.3 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git $HOME/CX-4.7.3
# Navigate to root(previous) directory
cd ..

Update helm repo
CODE
```
helm repo update expertflow
```

Change the directory to the current deployment of CX

CODE

change directory to following path in current deployment
cd CX-4.7.2/kubernetes

Update the Channel helm chart

CODE

# Update Channel helm chart
Edit/update the values file helm-values/cx-channels-custom-values.yaml with following tags

360-connector: 4.7.3
facebook-connector: 4.7.3
hc_smpp_connector: 4.7.3
instagram-connector: 4.7.3
telegram-connector: 4.7.3
twilio-connector: 4.7.3
twitter-connector: 4.7.3
viber-connector: 4.7.3

helm upgrade --install --namespace expertflow  --set global.efCxReleaseName="ef-cx"   --debug   cx-channels --values  helm-values/cx-channels-custom-values.yaml  expertflow/channels --version 4.7.3

file engine HTTPS certs
1. Add this yaml file to this path cim-solution\kubernetes\pre-deployment\static-tls\ ef-file-engine-https-certs.yaml
  CODE
```
kubectl apply -f pre-deployment/static-tls
```

Update the Core helm chart

CODE

#Update Core Component helm chart
Edit/update the values file helm-values/ef-cx-custom-values.yaml with


#Add the following variable in file engine under extraEnvVar

      - name: CERTIFICATE
        value: /https/localhost.cert
      - name: CERTIFICATE_AUTHORITY
        value: /https/file-engine.ca-bundle
      - name: PRIVATEKEY
        value: /https/localhost.key


#Add these volume mounts in the file engine section:         
   extraVolumes:
      - name: ef-file-engine-https-certs-vol
        secret:
            secretName: ef-file-engine-https-certs-secret
   extraVolumeMounts:
      - name: ef-file-engine-https-certs-vol
        mountPath: /https        


agent-manager: 4.7.3
bot-framework: 4.7.3
cim-customer: 4.7.3
conversation-manager: 4.7.3
conversation-monitor: 4.7.3
conversation-controller: 4.7.3
customer-channel-manager: 4.7.3
file-engine: 4.7.3
media-routing-engine: 4.7.3
historical-reports-manager: 4.7.3
realtime-reports-manager: 4.7.3
state-events-logger: 4.7.3
license-manager: 4.7.3
unified-admin: 4.7.3
web-channel-manager: 4.7.3

helm upgrade --install --namespace expertflow --create-namespace   ef-cx  --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx --version 4.7.3