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Troubleshooting Guides


SLA is not matching with the CUIC report <CSQ Priority Summary Report>


We calculate the SLA using the formula mentioned in Integration Specifications with CCX

Don't compare the two SLA values since CCX might be calculating it differently. 


The synchronizer gets stuck.


  1. Check logs and see if any CIsco Admin API is sending an invalid response. 
  2. If that's the case, restart the CCX instance.

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