|
Target release |
1.0 |
|---|---|
|
Target release date |
|
|
Status |
COmpleted |
|
Epic/Task |
|
|
Document status |
COmpleted |
|
Document owner |
Yulmas Gulzar |
|
Developers |
Saqib Sana |
|
QA |
Yulmas Gulzar |
|
EFCX Compatibility |
Release Summary
This embedded EFCX Connector runs inside the Microsoft Dynamics CRM, it enables agent state controls, call & chat controls within Microsoft Dynamics CRM allowing agents to use the same CRM agent interface for all call and chat handling and transfer.
Release Limitations
-
Selected Warp-up and Notes will not be reflected in the chat or call activity.
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Click to chat is not available for this release.
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Transfer and Queue transfer for calls initiated by Click to Call are not supported in this version.
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Multi-match lists will not be displayed based on the active chat session when multiple chats are switched.
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UI flickers upon Chat/Voice landing.
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Activity gets created for unanswered Call\Chat.
-
CX-Voice limitations are here.
Important Notes
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Do not login to the same agent on different browsers or different machines.
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Administrative access to server machines is required to install Microsoft Dynamics EFCX Connector.
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Admin access for MS Dynamics CRM is required to make CRM side configurations.
-
White theme is not recommended.
Open Issues
| Key | Summary | T | P | Status | Resolution |
|---|---|---|---|---|---|
|
Data cannot be retrieved due to an unexpected error. View these issues in Jira |
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Release Tested Highlights
Tested with:
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CX Voice
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WebChat
-
Microsoft Dynamics CRM 365:
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On-Premise 8.2
-
On-Premise 9.1
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Online CIF 1.0
-
Online CIF 2.0
-
Not Tested with:
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Supervisor Controls.
-
High Availability (HA).
Testing Machine Hardware Specs:
|
CPU |
RAM |
Hard Disk |
|---|---|---|
|
8 |
16GB |
160GB |
Operating System:
Version: Linux version 6.8.0 40-generic (buildd@lcy02-amd64-078) (x86_64-linux-gnu-gcc-12 (Ubuntu 12.3.0-1ubuntu1-22 04) 12:3.0, GNU Id (GNU Binutils for Ubuntu) 2.38) #40-22.04.3-Ubuntu SMP PREEMPT DYNAMIC
Compatibility Matrix for this release is available here.