|
Target release |
1.0 |
|---|---|
|
Status |
COmpleted |
Release Summary
This embedded EFCX Connector runs inside the Microsoft Dynamics CRM, it enables agent state controls, call & chat controls within Microsoft Dynamics CRM allowing agents to use the same CRM agent interface for all call and chat handling and transfer.
Release Limitations
-
Selected Warp-up and Notes will not be reflected in the chat or call activity.
-
Click to chat is not available for this release.
-
Transfer and Queue transfer for calls initiated by Click to Call are not supported in this version.
-
Multi-match lists will not be displayed based on the active chat session when multiple chats are switched.
-
UI flickers upon Chat/Voice landing.
-
Activity gets created for unanswered Call\Chat.
-
CX-Voice limitations are here.
Important Notes
-
Do not login to the same agent on different browsers or different machines.
-
Administrative access to server machines is required to install Microsoft Dynamics EFCX Connector.
-
Admin access for MS Dynamics CRM is required to make CRM side configurations.
-
White theme is not recommended.
Release Tested Highlights
Tested with:
-
CX Voice
-
WebChat
-
Microsoft Dynamics CRM 365:
-
On-Premise 8.2
-
On-Premise 9.1
-
Online CIF 1.0
-
Online CIF 2.0
-
Not Tested with:
-
Supervisor Controls.
-
High Availability (HA).
Testing Machine Hardware Specs:
|
CPU |
RAM |
Hard Disk |
|---|---|---|
|
8 |
16GB |
160GB |
Operating System:
Version: Linux version 6.8.0 40-generic (buildd@lcy02-amd64-078) (x86_64-linux-gnu-gcc-12 (Ubuntu 12.3.0-1ubuntu1-22 04) 12:3.0, GNU Id (GNU Binutils for Ubuntu) 2.38) #40-22.04.3-Ubuntu SMP PREEMPT DYNAMIC
Compatibility Matrix for this release is available here.