Compatibility Guide
Overview
This guide provides compatibility guide for Expertflow Microsoft Dynamics Connector with respect to EFCX.
Compatibility Requirements
The compatibility requirements related to EFCX, Browser and Dynamics versions are given below.
We have tested the versions mentioned below. To counter-check, testing can be scheduled before actual deployment.
EFCX Version:
EFCX Agent Desk CUSTOMIZED
Tag: 4.5-SR1_f-CTI_CRM_TEMP-4.5-c3938f15985d86c3bb8b90cb00c65974758df590
The customization was implemented to retrieve events in the CRM from the agent's desk, this customized version is not production-ready.
When version 4.5.2 is publicly available, we need to conduct compatibility testing.
Browsers Compatibility
Browser | Tested Version | Compatibility |
|---|---|---|
Google Chrome | 128.0.6613.137 (Official Build) (64-bit) |
|
Firefox |
|
Recommended Browser: Google Chrome
Microsoft Dynamics Compatibility
MS CRM Version | CRM 365 Cloud/Online (9.2) |
|---|---|
CIF 1.0 |
|
CIF 2.0 |
|
MS CRM Version | CRM 365 On-premise (9.1) |
|---|---|
Classic UI |
|
UCI |
|
MS CRM Version | CRM Dynamics 365 On-premise (8.2) |
|---|---|
Classic UI |
|
EFCX Connector Display Theme
Theme Mode | Compatibility |
|---|---|
Light |
|
Dark |
|
Recommended Theme Mode: Dark
| Supported |
| Not Supported |
| Maybe developed on-demand |
