Package Deployer Details 39
Please select the package deployer as per your CRM flavor and configuration
Voice
If you only want to use USD for Cisco Voice, Please select the desired package deployer
The agent app may be embedded through any of the supported integration approaches.
| Voice | CRM Dynamics 2016 On-premise | CRM 9.0 + CRM 9.1 Online / On-Premise |
|---|---|---|
| Classic UI | ||
| UCI |
|
Chat
If you want to use Chat inside the USD, the prereqs for this is the installation of HC, You can follow the HC link Here
| Chat | CRM Dynamics 2016 On-premise | CRM 9.0 Online / On-Premise |
|---|---|---|
| Classic UI | ||
| UCI |
|
Chat + Voice
If you wanted to use Chat plus voice both inside the USD, the following is the detail for Package Deployer
| Chat +Voice | CRM Dynamics 2016 On-premise | CRM 9.0 Online / On-Premise |
|---|---|---|
| Classic UI |  | |
| UCI |
|