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PCS UCCX IVR Integration

Pre-Reqs

  • Environment includes: 

  • PCS Web application should be working with a valid license.

  • Agents and prompts are synced with the PCS app.

  • At least one survey is already created.

  • Download the PCS_API script from the repo

Steps  to follow

  • Two Scripts & JAR file uploaded: 

  • To get the application running: 


Note

Tested PCS Web Application version: 12.1 - This script is tested with UCCX v12.0 and expected to run fine over UCCX v11.6 as well. - For lower versions of UCCX, this script will not work.