QM Admin
As a QM Admin, you can configure Quality Management notification delivery and thresholds. You can manage how low-scoring evaluation alerts are sent to Quality Managers: either in real-time for individual reviews or as bulk summaries at set intervals, accessible via a dedicated configuration tab.
To assign a user the QM Admin role, see this guide.
Quality Management workflow for QM Admin
Configure Alert Threshold
Define the performance threshold that triggers alerts for low-scoring evaluations. This ensures that Quality Managers are promptly notified of conversations requiring immediate attention.
Configure Alert Delivery
Manage how low-scoring evaluation alerts are sent to Quality Managers: either in real-time for individual reviews or as bulk summaries at set intervals, accessible via a dedicated configuration tab.