Release Notes

Release Limitations

• Do not login to the same agent on different browsers or different machines.

• VPN connection/WebEx/TeamViewer is required to connect to the customer’s environment.

• Remote access via RDP or similar is required to do installation and configuration of EF Server.

• Administrative access to server machines is required to install EF Connector.

• Admin access to Salesforce CRM is required to deploy CRM side configurations.

• Two anonymous accounts will be saved for a single Outbound chat at the end of the conversation.

• CRM Entities priority for single/multi match is not available.

• Encrypted phone number will be mapped on Customer’s Screen pop-up and Chat Activity is case of Viber.

• The height and width of CTI SoftPhone on Salesforce is only recommended as 500x400.

• Click to chat and call is not available for this release.

• Selected Warp-up and Notes will not refelected in the chat or call activity.

• The Priority of CRM Entitites are not configurable for this release.

• CX-Voice limitations are here.

Tested with:

• Salesforce Lightning CRM.

• EFCX Agent Desk.

• CX Voice.

• The following EFCX chat chanels:

1. WebChat

2. WhatsApp

3. Facebook

4. Viber

Not Tested with:

• Supervisor Controls.

• High Availability (HA).