Compatibility Guide
Overview
Expertflow Salesforce Connector integrates EFCX so this guide provides compatibility requirements concerning EFCX.
Compatibility Requirements
The compatibility requirements related to Channels, Browser and Salesforce versions are given below.
We have tested the versions mentioned below. To counter-check, testing can be scheduled before actual deployment.
EFCX Version:
EFCX Agent Desk CUSTOMIZED
Tag: 4.5-SR1_f-CTI_CRM_TEMP-4.5-c3938f15985d86c3bb8b90cb00c65974758df590
The customization was implemented to retrieve events in the CRM from the agent's desk, this customized version is not production-ready.
When version 4.5.2 is publicly available, we need to conduct compatibility testing.
Browsers Compatibility
Browser | Tested Version | Compatibility |
|---|---|---|
Google Chrome | 125.0.6422.114 (Official Build) (64-bit) |
|
Firefox |
|
Recommended Browser: Google Chrome
Salesforce Compatibility
Salesforce Flavors | Version | Compatibility |
|---|---|---|
Lightning | Developer Edition |
|
Classic |
|
EFCX Connector Display Theme
Theme Mode | Compatibility |
|---|---|
Light |
|
Dark |
|
Recommended Theme Mode: Light
| Supported |
| Not Supported |
| Maybe developed on-demand |