Release Notes
Target release | 1.1 |
---|---|
Target release date |
|
Status | COMPLETED |
Epic/Task | SECC-117 |
Document status | COMPLETED |
Document owner | Haseeb Tahir |
Developers | Sharjeel Akram |
QA | Haseeb Tahir |
Release Summary
This embedded EFCX Connector runs inside the Salesforce CRM Web UI and enables agent/call controls within Salesforce allowing agents to use the same CRM agent interface for all call and chat handling and transfer.
New in this Release
Limitations
Two anonymous accounts will be saved for a single Outbound chat at the end of the conversation.
Encrypted phone number will be mapped on Customer’s Screen pop-up and Chat Activity in case of Viber.
Click to chat is not available for this release.
Selected Warp-up and Notes will not refelected in the chat or call activity.
Activity will be created for unanswered Call/Chat.
CX-Voice limitations are here.
Important Notes
Do not login to the same agent on different browsers or different machines.
Administrative access to server machines is required to install EF Connector.
Admin access to Salesforce CRM is required to deploy CRM side configurations.
Open Issues
Release Tested Highlights
Tested with:
Salesforce Lightning CRM.
EFCX Agent Desk.
CX Voice.
The following EFCX chat channels:
WebChat
WhatsApp
Not Tested with:
Supervisor Controls.
High Availibility (HA).
Compatibility Matrix for this release is available here.