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Compatibility Guide

Overview

Expertflow Salesforce Connector integrates EFCX so this guide provides compatibility requirements with respect to EFCX. 

Compatibility Requirements

The compatibility requirements related to EFCX, Browser and Salesforce versions are given below.

We have tested the versions mentioned below. To counter-check, testing can be scheduled before actual deployment.

EFCX Version:

EFCX Agent Desk CUSTOMIZED

Tag: 4.5-SR1_f-CTI_CRM_TEMP-4.5-c3938f15985d86c3bb8b90cb00c65974758df590

  • The customization was implemented to retrieve events in the CRM from the agent's desk, this customized version is not production-ready.

  • When version 4.5.2 is publicly available, we need to conduct compatibility testing.

Browsers Compatibility

Browser

Tested Version

Compatibility

Google Chrome 

128.0.6613.137 (Official Build) (64-bit)

(tick)

Firefox

(question)

Recommended Browser: Google Chrome

Salesforce Compatibility

Salesforce Flavors

Version

Compatibility

Lightning

Developer Edition

(tick)

Classic

(question)

EFCX Connector Display Theme

Theme Mode

Compatibility

Light

(tick)

Dark

(tick)

Recommended Theme Mode: Light mode

(tick)

Supported

(error)

Not Supported

(question)

Can be developed on-demand

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