This release covers compatibility issues with UCCE 12.6, bug fixes, and some UX issues.
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Description |
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Status |
QA-PASSED |
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Release Summary |
Resolved some issues in the 13.4.1 release |
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Upgrade Guide |
The following features have been introduced in this release.
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Features |
Description |
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SMBv2 Protocol Support |
The Prompt Component now supports the SMBv2 protocol, enhancing security and reliability in prompt access. It is compatible with UCCE 12.6. |
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High Availability |
Supervisor tool functionality has been thoroughly tested in High Availability (HA) configurations with UCCX 12.0. |
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Single Sign-On (SSO) |
Single Sign-On (SSO) functionality has been fixed for finesse users, allowing them to seamlessly log in to the Supervisor tool (UCCX 12.0). |
Resolved Issues:
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Cache Handling for Supervisor Login. EAP-12125
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Unexpected API Response. EAP-12182
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Duplicate Error Displayed when Adding String Variables in Team Administration Applications Feature. EAP-12095
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Incorrect Terminology: "Automatic Work" instead of "Automatic Wrapup". EAP-12097
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Agent Search Functionality is not working properly. EAP-12087
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Incorrect error handling for TTL Time. EAP-12070
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Finesse Gadget - hide logout option in supervisor tools. EAP-12058
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Search Functionality is not working properly EAP-12164
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Missing Scroll Bars for Workspaces, Applications, and Agents EAP-12153
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Scripts variable name should be mandatory to add EAP-12096
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Duplicate Scroll Bars in Today, Weekly and Daily View for Announcements EAP-12075
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Icon Overlapping with Announcement Text EAP-12090
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Caller List Display Issue EAP-12112
Open Issues
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Issue Summary |
Priority |
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Fails to switch to a secondary server upon primary server failure (UCCX 12.0). Finesse should automatically detect the failure of the primary server and switch to the secondary server to ensure uninterrupted service.
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Critical |
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The database does not restart automatically, it requires the manual killing of Docker processes and a subsequent restart to restore functionality
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Critical |
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Prompts list: the prompts folder is not getting created properly in the relevant folder in some scenario
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CriticaL |
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Inability to Change Application Settings in UMM When SMBv2 is Enabled and SMBv1 is Disabled
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CriTical |
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Start and End Date in Business Calendar Displaying One Day Less
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Major |
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Absence of CSV File Upload Progress Indicator for Caller List |
MINOR |
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Issue in Creating Easy Announcements for Daily basis on Calendar
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MAjor |
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Inconsistent Response In Caller List
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Major |
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Application Becomes Unresponsive When Deleting Large Data
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CRITICAL |
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Incorrect Handling of Holidays in Different Time Zones
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Major |
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Creating Prompts folder in workspaces should return an error
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Major |
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Prompts are not displayed for supervisors when prompt folder is assigned to Workspace
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Major |
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No indication provided to the user on completion of the CSV File Upload in Caller List
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Major |
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UMM returns error on refreshing
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Major |
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Weekly/Monthly Announcement API Returns No Information
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Major |
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Issue in Creating Easy Announcements for Daily basis on Calendar
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MAjor |
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Need Limit on Integer Values When Uploading Application
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MInor |
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System allows to create weekly announcement with the same day selected as both the start and end date
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MInor |
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Date handling issue in Schedule Creation |
MInor |
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When ever we update any general announcement, one day is automatically added after saving
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MInor |
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Missing Translations
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MInor |
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TTL less than current date and time uploaded in caller list |
MInor |
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Inability to Upload Numbers with Empty Fields in the CSV file to caller List
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MAjor |
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Frontend-Backend Holiday Date Mismatch
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MAjor |
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Unable to Login through Finesse When IDS Primary Server is Down
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MAjor |
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Inconsistent Results Between Database and UI for Caller List
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MAjor |
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Spaces in Caller Names Not Ignored During CSV File Upload
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MAjor |
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Abnormal CPU Usage Spike Observed After Uploading CSV File for 50k Callers |
MAjor |
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Incorrect Reporting of Uploaded Contacts in Logs and Extra Caller in Database During CSV Upload Process
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MAjor |
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Inconsistent Reporting of Failed Contacts in Caller Upload Process in Logs
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MAjor |
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Inconsistent data shown in logs for Empty columns in caller list
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MAjor |
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Inability to Select Directory Number for Easy Announcement Placement and Missing Directory Numbers for Assigned Users in Workspace |
MAjor |
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Reauthentication when open feature in a new tab
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MAjor |
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Caller without caller name is added in caller list
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MAjor |
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Not able to edit the caller data in caller list
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MAjor |
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Deleting the caller list is allowed even when all numbers are not uploaded |
MAjor |
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Add support for SSO-enabled users in the ST gadget |
MINor |
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Caller List is Displayed under (Version 13.4) in Side Menu
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MINOR |
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Permission for CSV File Upload is not available for Agents and Supervisors |
MINor |
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Able to create prompts folder in CCX admin with spaces and length less than 3 characters |
Minor |
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All prompt folders are displayed for any particular workspace |
Minor |
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Inability to add script and prompt folders from existing folders in Workspaces
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Minor |
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Validation missing while updating prompt/script folder names
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Minor |
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Inability to Navigate Back without Selecting Language |
Minor |
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Unable to Delete Profile Picture through User Management Module (UMM)
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Minor |
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Users can create exceptional events for dates that lie outside the defined business schedule calendar
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Minor |
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Incorrect Status Code for Easy announcements API
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Minor |
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Easy Announcement creation is allowed for the time that has passed
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Minor |
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Able to upload 2 and 3 Digit Numbers via CSV Despite 4-Digit Minimum Limit
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Minor |
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Caller List: An additional button is being displayed in the caller list that is not required |
Minor |
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Secondary Server URL Support in UMM App Settings
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Minor |
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Proper Error Message Not Displayed in Team Administration Applications Feature
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Minor |
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Back Arrow Visibility and Functionality Issue on Prompts UI
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Minor |
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Improving Caller List Visibility, Access, and Navigation
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Minor |
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Search Functionality is not Working Properly on Main Page
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Minor |
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Headers Visibility not Clear of Easy Announcements on Calendar
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Minor |
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Not able to view the TTL in API Response
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Minor |
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Easy Announcements created for specified dates are not appearing correctly on the calendar |
Major |
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TTL less than current date and time uploaded in caller list
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Minor |
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Missing Translations KPI UI Issue
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Minor |
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Excessive Upload Time for 25,000 Numbers. |
Major |
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Slow and Inconsistent Response after Uploading 50,000 Numbers. |
Major |
Important Notes/Limitations
Compatibility Matrix