Release Notes
This release covers compatibility issues with UCCE 12.6, running Supervisor Tools as a Finesse gadget, and some UX issues.
Features | Description |
|---|---|
Cisco Compatibility with ST | Supervisor Tool was working fine as a Finesse gadget until 13.3. There were some compatibility issues for running Supervisor Tools inside Cisco Finesse. In this release, Supervisor Tools is available to work as a Finesse gadget. It is tested with UCCX 12.5. |
Patch Release 13.4.1
Tested with
This release is tested with the following environments and tools.
Environment
Google Chrome Version 120.0.x
CUCM Version is 12.5.1
SQL Server 2019 Express/ Standard/ Enterprise
UCCX 12.5, 12.0 (SSO)
UCCE 12.6
For details, see the Fixed Issues section below.
Resolved Issues
Unable to sync agents in the UMM. EAP-12061
ST Announcement& calendars tab bars disappear. EAP-12001
Inability to Delete or Update Assigned Script in Application Feature of ST. EAP-12092
Time Zone Issue in Business Calendar. EAP-11843
IDS client default configuration issue. EAP-11862
Inability to Edit or Update Configured Triggers for Applications. EAP-12091
We can assign a group to an agent but there is no option to remove that group(Admin panel). EAP-12121
Digit Limit while entering Caller details in the Supervisor Tool. EAP-12120
Language is not being changed in the Supervisor Tool. EAP-11827
Business Calendar: The second shift is not allowed to be created if the applied date is less than 3 days. EAP-11900
Easy Announcement GMT+0. EAP-11904
Open Issues
Issue Summary | Priority |
|---|---|
Fails to switch to secondary server upon primary server failure (UCCX 12.0). Finesse should automatically detect the failure of the primary server and switch to the secondary server to ensure uninterrupted service. | CRITICAL |
Database not restarting automatically it requires manual docker restart | CRITICAL |
Prompts list: the prompts folder is not getting created properly in the relevant folder in some scenario | CRITICAL |
Inability to Change Application Settings in UMM When SMBv2 is Enabled and SMBv1 is Disabled | CRITICAL |
Start and End Date in Business Calendar Displaying One Day Less | MAJOR |
Absence of CSV File Upload Progress Indicator for Caller List | MINOR |
Issue in Creating Easy Announcements for Daily basis on Calendar | MAJOR |
Inconsistent Response In Caller List | MAJOR |
Application Becomes Unresponsive When Deleting Large Data | CRITICAL |
Scripts variable name should be mandatory to add | MAJOR |
Incorrect Handling of Holidays in Different Time Zones | MAJOR |
Creating Prompts folder in workspaces should return an error | MAJOR |
Prompts are not displayed for supervisors when prompt folder is assigned to Workspace | MAJOR |
No indication provided to the user on completion of the CSV File Upload in Caller List | MAJOR |
UMM returns error on refreshing | MAJOR |
Weekly/Monthly Announcement API Returns No Information | MAJOR |
Issue in Creating Easy Announcements for Daily basis on Calendar | MAJOR |
Need Limit on Integer Values When Uploading Application | MINOR |
System allows to create weekly announcement with the same day selected as both the start and end date | MINOR |
Date handling issue in Schedule Creation | MINOR |
When ever we update any general announcement, one day is automatically added after saving | MINOR |
Missing Translations | MINOR |
TTL less than current date and time uploaded in caller list | MINOR |
Inability to Upload Numbers with Empty Fields in the CSV file to caller List | MAJOR |
Frontend-Backend Holiday Date Mismatch | MAJOR |
Unable to Login through Finesse When IDS Primary Server is Down | MAJOR |
Inconsistent Results Between Database and UI for Caller List | MAJOR |
Spaces in Caller Names Not Ignored During CSV File Upload | MAJOR |
Abnormal CPU Usage Spike Observed After Uploading CSV File for 50k Callers | MAJOR |
Incorrect Reporting of Uploaded Contacts in Logs and Extra Caller in Database During CSV Upload Process | MAJOR |
Inconsistent Reporting of Failed Contacts in Caller Upload Process in Logs | MAJOR |
Inconsistent data shown in logs for Empty columns in caller list | MAJOR |
Inability to Select Directory Number for Easy Announcement Placement and Missing Directory Numbers for Assigned Users in Workspace | MAJOR |
Reauthentication when open feature in a new tab | MAJOR |
Caller without caller name is added in caller list | MAJOR |
Not able to edit the caller data in caller list | MAJOR |
Deleting the caller list is allowed even when all numbers are not uploaded | MAJOR |
Add support for SSO-enabled users in the ST gadget | MINOR |
Caller List is Displayed under (Version 13.4) in Side Menu | MINOR |
Permission for CSV File Upload is not available for Agents and Supervisors | MINOR |
Able to create prompts folder in CCX admin with spaces and length less than 3 characters | MINOR |
All prompt folders are displayed for any particular workspace | MINOR |
Inability to add script and prompt folders from existing folders in Workspaces | MINOR |
Validation missing while updating prompt/script folder names | MINOR |
Inability to Navigate Back without Selecting Language | MINOR |
Unable to Delete Profile Picture through User Management Module (UMM) | MINOR |
Users can create exceptional events for dates that lie outside the defined business schedule calendar | MINOR |
Incorrect Status Code for Easy announcements API | MINOR |
Easy Announcement creation is allowed for the time that has passed | MINOR |
Able to upload 2 and 3 Digit Numbers via CSV Despite 4-Digit Minimum Limit | MINOR |
Caller List: An additional button is being displayed in the caller list that is not required | MINOR |
Secondary Server URL Support in UMM App Settings | MINOR |
Proper Error Message Not Displayed in Team Administration Applications Feature | MINOR |
Back Arrow Visibility and Functionality Issue on Prompts UI | MINOR |
Improving Caller List Visibility, Access, and Navigation | MINOR |
Search Functionality is not Working Properly on Main Page | MINOR |
Headers Visibility not Clear of Easy Announcements on Calendar | MINOR |
Not able to view the TTL in API Response | MINOR |
Easy Announcements created for specified dates are not appearing correctly on the calendar | MAJOR |
TTL less than current date and time uploaded in caller list | MINOR |
Missing Translations KPI UI Issue | MINOR |
Excessive Upload Time for 25,000 Numbers. | MAJOR |
Slow and Inconsistent Response after Uploading 50,000 Numbers. | MAJOR |