Deployment Guide

Sr.

Name

Value

Description

1

adminUserName

admin

The Finesse Admin Username, This username is used to call the different Finesse APIs

2

adminPassword

*******

The Finesse Admin Password.

3

domain

https://<finesseFQDN>:8445/finesse/api/

The domain name for finesse with which we are integrating along with port and api endpoint

4

subDomain

https://<subscriberfinesseFQDN>:8445/finesse/api/

The domain name for subscriber finesse with which we are integrating along with port and api endpoint

5

boshURL

https://<finesseFQDN>:7443/http-bind /

The boshbaURL variable basically append the same Finesse Domain with a predefined URL 

6

subBoshUrl

https://<subscriberfinesseFQDN>:7443/http-bind/

The sub bosh URL variable basically appends the same subscriber Finesse Domain with a predefined URL 

7

finesseFqdn

<finesseFQDN>

The domain name for finesse 

8

subFinesseFqdn

<subscriberfinesseFQDN>

The domain name for subscriber finesse

9

finesseFlavor

UCCX

This property can have 2 values 

• UCCX

Note: In the case of PCCE, we must provide value to UCCE.

10

callVariable

callVariable1

Our Connector required an empty one variable which it needs to use for some internal mechanism.  That variable can be any callVariable like callVariable1,callVariable2, callVariable3....callVariable10, or any ECC variable as well. 

In the case of the ECC variable, we need to provide names like ECC.variableName

11

powered_by

True

System variable should always remain True

12

disableEndCallBtn

false

This should always remain false

13

getQueuesDelay

6000

This is only applicable for UCCE/PCCE deployment. This is the time by which CTI Toolbar queries the UCCE Database to display the Queue Stats

14

logoutFlag

True

Used in Team Performance gadget, to get the logout agents' detail as well. 

15

ssoBackendURL

https://192.168.*.*:8084

Javascript CTI Toolbar supports Finesse SSO login as well, and for that EF has developed its own Utility which needs to be deployed First. The Deployment Guide for SSO is available here. Once you deploy that Utility, you can then provide the link here. If Finesse is not SSO enabled, please ignore this property 

16

isGadget

False

A System property should remain false always. 

17

makeNotReadyOutboundCall

false

This property is used for making outbound calls in a Ready state, for CCE 12.5+ we can make calls in Ready state without any issues, but for below versions we need to set this property to true in order to make calls in ready state.

Note: The agent will be in Not Ready state after the call ends if the property is set to true. 

18

defaultNotReadyReasonCode

27

This property is used for changing the agent state to Not ready for the outbound calls if made in Ready state and the makeNotReadyOutboundCall property is set to true. 

19

callVariablesList

{"callVariable1": "Language"}

The call variables list is the config where you can decide which variables you want to display on the UI and with what name they should appear on the UI. In the list, you mention the call variable name followed by the value that will appear on the UI. So for example, if you want only call variable 1 to be displayed with the key 'language' then your config should be {"callVariable1": "Language"}.