Agent Chat Leg Detail Report

Report Summary	Shows a detail of all conversation legs handled/answered by the agents including RONA legs. The actual number of conversations may be different.
Status	CUIC DEVELOPED, EF-BI NOT_DEVELOPED, EFBI-Custom DEVELOPED

Reporting Fields

Fields	Description
Date	Selected date from the filter
Agent Name	Name of the agent
Queue Name	Name of the chat queue
Customer Number	Customer number or the Ref ID
Customer Name	Name of the customer
Queue Time	The queue time of the chat is in hh:mm:ss format for agent chat leg.
Start Time	The start time of the chat is in hh:mm:ss format for agent chat leg.
End Time	The time when this chat leg was ended.
Channel Data 1	Additional data variables, to be set while starting the chat
Channel Data 2	Additional data variables, to be set while starting the chat
Channel Data 3	Additional data variables, to be set while starting the chat
Channel Data 4	Additional data variables, to be set while starting the chat
Channel Data 5	Additional data variables, to be set while starting the chat
Chat Disposition	It shows how this chat leg was ended. Was it ended by the Agent, the Bot, the customer, or the network. For more on Ended By, see Hybrid Chat Reporting Database Schema
Chat Transcript	Link to the complete chat transcript of this conversation. The transcript shows all the messages exchanged between the customer, agent, and/or bot in all the legs of a conversation.