Hybrid Chat lab details
Prerequisites
Make sure the following prerequisites are met,
- You have gone through Demo Environment
- Cisco Anyconnect is connected
- Firefox is installed on your machine
- Cisco IP Communicator is installed on your machine (only if you want to make calls)
Exception
- Access https://branding.dcloud.cisco.com/agent-gadget in Firefox
- Access https://branding.dcloud.cisco.com/customer-gadget in Firefox
Software Access
The detail on how you can access each one of Hybrid Chat components is given below.
| Module | Info | Notes |
|---|---|---|
| Agent Gadget | https://uccx1.dcloud.cisco.com:8445 | Log in with the agent/supervisor credentials and click "Hybrid Chat" from the left pane |
| Customer Gadget | https://branding.dcloud.cisco.com/customer | For webchat channel |
| +14155238886 | Add this number as a contact and send "join element-silk" as a message to the given contact number. Once done you'll be able to send messages to the agent. | |
| SMS | +14088004183 | You can send SMS to this number to get chat request at available agent. Note: Please mention your phone number and region before hand so that we can add it as a verified number in Twilio to make it working |
| Please follow the Demo Script | ||
| Viber | Please follow the Demo Script |
Agent/Supervisor Credentials:
| User id | Password | Extension | Type | Notes |
|---|---|---|---|---|
| sjeffers | C1sco12345 | 1080 | Agent | The extension is already up and running on the server machine |
| jopeters | C1sco12345 | 1081 | Agent | The extension is already up and running on the server machine |
| rbarrows | C1sco12345 | 1082 | Supervisor | The extension is already up and running on the server machine |
Caller Device Number: (Only if you want to make calls)
| Device Number | Device Name | TFTP | Notes |
|---|---|---|---|
| +19725551083 (Ext 1083) | SEP123455432166 | 198.18.133.3 | Register this device with your Cisco IP communicator on your machine to make calls |
DN to make calls on queue:
| DN | Notes |
|---|---|
| 6019 | Dial 6019 from +19725551083 (Ext 1083) to make a call on Queue so that the agent can get the call or you can dial the agent's extensions directly. |