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Hybrid Chat lab details

Prerequisites

Make sure the following prerequisites are met,

  • You have gone through Demo Environment

  • Cisco Anyconnect is connected

  • Firefox is installed on your machine 

  • Cisco IP Communicator is installed on your machine (only if you want to make calls)

Exception

Software Access

The detail on how you can access each one of Hybrid Chat components is given below.

Module

Info 

Notes

Agent Gadget

https://uccx1.dcloud.cisco.com:8445

Log in with the agent/supervisor credentials and click "Hybrid Chat" from the left pane

Customer Gadget

https://branding.dcloud.cisco.com/customer

For webchat channel

WhatsApp

+14155238886

Add this number as a contact and send "join element-silk" as a message to the given contact number. Once done you'll be able to send messages to the agent.

SMS

+14088004183

You can send SMS to this number to get chat request at available agent.

Note: Please mention your phone number and region before hand so that we can add it as a verified number in Twilio to make it working

Facebook


Please follow the

Demo Script

Viber


Please follow the

Demo Script

Agent/Supervisor Credentials:

User id

Password

Extension

Type

Notes

sjeffers

C1sco12345

1080

Agent

The extension is already up and running on the server machine

jopeters

C1sco12345

1081

Agent

The extension is already up and running on the server machine

rbarrows

C1sco12345

1082

Supervisor

The extension is already up and running on the server machine

Caller Device Number: (Only if you want to make calls)

Device Number

Device Name

TFTP

Notes

+19725551083 (Ext 1083)

SEP123455432166

198.18.133.3

Register this device with your Cisco IP communicator on your machine to make calls

DN to make calls on queue:

DN

Notes

6019

Dial 6019 from +19725551083 (Ext 1083) to make a call on Queue so that the agent can get the call or you can dial the agent's extensions directly.

Demo Script:

Click Here