SMPP SMS Integration | Expertflow CX

Specify following configurations to enable SMS integration via SMPP in the channel manager environment settings.

Variable Name

Description

SMPP_SECURE

true if SMPP is secure i.e. using SSL certificates, false otherwise. For SMPP Sim its value is false.

SMPP_REMOTE_IP_ADDRESS

IP address of SMPP Server e.g. "192.168.10.10"

SMPP_REMOTE_PORT

Port exposed by SMPP server e.g. 2775. For smppsim client port is 2775.

SMPP_FROM_NUMBER

Number associated with SMPP server on which inbound messages are recieved e.g. "3221469577"

SMPP_SYSTEM_ID

SMPP server system id used to connect to SMPP server.
For SMPP SIM it is "smppclient1"

SMPP_PASSWORD

SMPP server password for above mentioned system Id.
For SMPP SIM it is "password"

SMPP_BIND_TYPE

For Transmitter bind (TX) set 0, for Receiver bind (RX) set 1 and for Transceiver bind (TRX) set 2

SMPP_NUMBER_TYPE

For numeric format set 0, for alphanumeric format set the value to 1.

SMPP_ROUTING_POLICY

A directive for Hybrid Chat to decide routing of requests from an SMPP account.

DEFAULT	No directive from Channel Manager for the Hybrid Chat bot or chat-server. HybridChat will route requests either to the bot or the agent based on the Bot training and chat-server configurations.
BOT_ONLY	Chat requests should not be routed to the agent even if the Bot's confidence level for a response is below confidence threshold.