Solution Components

Component Architecture

Hybrid Chat Solution Components

Component Name	Description	Profile name
Customer-Channel-Manager	Customer Channel Manager (CCM) is the component for connecting customer channels such as Facebook and Viber. See Customer Channels for all supported channels and channel capabilities. The docker-compose file for Customer Channel Manager is located at <install-dir>/sds/docker-compose-ccm.yml and for HA deployment, docker-compose file is located at <install-dir>/sds/docker-compose-ha-ccm.yml. APIs exposed and consumed by Channel Manager are documented on CCM 3.x APIs. See Channel Manager for component configurations.	`docker-compose-ccm.yml`
Routing Engine	Media Routing Engine (MRE) queues and routes requests to available agents. This component contains following Docker services: mre - the core routing engine. Tweak configurations in MRE Environment Variables. mre-microservice - exposes REST API for MRE configurations. These configuration include Attributes, Agent-Attribute association, MRD and Precision Queues. Tweak configurations of this container in MRE-Microservice Environment Variables. mre-ui - web based admin user interface to configure MRE. See MRE UI environment variables for modifying default environment configurations.	`docker-compose-routing.yml`
HC-Server	Hybrid-Chat primary components including bot-connector, chat-server, and file-engine.	`docker-compose-hc-server.yml`
Database-Connector	This component exposes APIs for database access. It also consumes AMQ queues for storing events in the underlying database.	`docker-compose-db-connector.yml`
Customer-Gadget	It's the web-chat gadget component.	`docker-compose-customer-gadget.yml`
Agent-Gadget	Deploys an interface for Support Staff's interaction interface	`docker-compose-agent-gadget.yml`
ActiveMQ	Active MQ Publisher/subscriber-based Messaging platform used for Hybrid-Chat components communication and services	`docker-compose-amq.yml`
Campaigns	Campaigns Management	`docker-compose-campaigns.yml`
KnowledgeBase	Articulate Bot for an automated action/response, assisting the Support Staff	`docker-compose-kb-integration.yml`
EABC	Defines business calendar and holidays	`docker-compose-eabc.yml`
User Management Module	Basic User Management Module with a web-based interface to do user/group manipulation.	`docker-compose-umm.yml`
Service-Gateway	Nginx based Application layer routing, also responsible for failover routing in case of High Availability deployments. This only applies to the application level.	`docker-compose-service-gateway.yml`
Rasa	To install local rasa bot with rasa x.	`docker-compose-rasa-x.yml`
MySQL	Backend database service for the User Management Module.	`docker-compose-mysql.yml`
Mongo	primary database component for storing and retrieval of Hybrid-Chat-related historical data includes chat histories and other information.	`docker-compose-mongo.yml`
Load Balancer	HAProxy based Layer4 load-balancer. Primarily runs on a separate node in a High Availability deployment model.	`docker-compose-loadbalancer.yml`