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Form Builder Revamp

Enables business administrators to gain control to create, manage, and leverage a variety of forms. This includes the flexibility to incorporate new question types, organize content with sections, and assign weight to questions, enhancing both user experience and data collection.

Form types are deprecated.

There will be no form types available in the form builder from now onward. A form that is created will have no specific type and can be used in any case (pre-chat, survey, quality management).
The new UI is here: Form Builder UI.

image-20250611-111009.png

Form Key Structures

Sections

  • Allow adding multiple sections

Questions (Attributes)

  • INPUT

    • alphaNumeric (Alpha Numeric Character)

    • alphaNumericSpecial (Alpha Numeric Special Character)

    • email (Email)

    • number (Number)

    • phoneNumber (Phone Number)

    • password (Password)

    • positiveNumber (Positive Number)

    • url (URL)

    • IP (IP address with or without port)

    • date (Date)

    • time (Time)

    • dateTime (DateTime)

    • shortAnswer (Short Sentence)

    • file (Media File)

  • OPTIONS

    • boolean (Yes/No) → Single Select

    • mcqs (Multiple Choice) → Single Select

    • checkbox (Checkboxes) → Multiple Select

    • dropdown (Dropdown) → Single Select

    • 5-star-rating (5 Star Rating) → Single Select

    • nps (Net Promotor Score) → Single Select

  • TEXTAREA

    • paragraph (Long Sentences)

Weightage

  • Questionnaire weightage formula being used on section to question level =>, for example, if section is assigned 50 weightage and the question is assigned 30 weightage, then the formula will look like: “ 30/100 * 50 ”

Sample Weighted Form:

  • Form → [100] ← Form Weightage

    • Section 1 → [30] ← Section Weightage

      • Question 1 → [20] ← Question Weightage

        • Option 1 → [100] ← Option Weightage

        • Option 2 → [50] ← Option Weightage

        • Option 5 → [0] ← Option Weightage

      • Question 2 → [40] ← Question Weightage

        • Option 1 → [100] ← Option Weightage

        • Option 2 → [0] ← Option Weightage

      • Question 3 → [40] ← Question Weightage

        • Option 1 → [100] ← Option Weightage

        • Option 2 → [50] ← Option Weightage

        • Option 3 → [0] ← Option Weightage

    • Section 2 → [40] ← Section Weightage

      • Question 1 → [50] ← Question Weightage

        • Option 1 → [100] ← Option Weightage

        • Option 2 → [50] ← Option Weightage

        • Option 3 → [0] ← Option Weightage

      • Question 2 → [50] ← Question Weightage

        • Option 1 → [100] ← Option Weightage

        • Option 2 → [50] ← Option Weightage

        • Option 3 → [0] ← Option Weightage

    • Section 3 → [30] ← Section Weightage

      • Question 1 → [30] ← Question Weightage

        • Option 1 → [100] ← Option Weightage

        • Option 2 → [50] ← Option Weightage

        • Option 3 → [0] ← Option Weightage

      • Question 2 → [30] ← Question Weightage

        • Option 1 → [100] ← Option Weightage

        • Option 2 → [50] ← Option Weightage

        • Option 3 → [0] ← Option Weightage

      • Question 3 → [40] ← Question Weightage

        • Option 1 → [100] ← Option Weightage

        • Option 2 → [50] ← Option Weightage

        • Option 3 → [0] ← Option Weightage

Question (Attribute) Level Weightage

(Allowed only on MCQ and Dropdown Type Questions)

  1. Allow businesses to set weightage from the form level to the question’s option level.

  2. Weightage values range from 0% to 100%

  3. Weightage only applies to Multiple Choice (MCQs) and Dropdown (dropdown) type questions.

Max Character Limits

  • Form Title: 500

  • Form Description: 1000

  • Section Name: 500

  • Section Description: 500

  • Attribute Label: 500

  • Attribute Helping Text: 100

  • Category Label: 500

  • Option Label: 500

Prompts in Question (Attribute)

  • Audio File Attachments for Question Prompts

    • Against each question, one can add Audio-type file attachments to allow businesses to fulfill IVR prompt use cases.

    • The maximum file limit is 5MB

    • File Engine Supported audio file type: mp3.

Form Builder Restrictions

Sections

By default, sections will be disabled, but can be enabled. In case of the weighted form section is automatically enabled.

Weightage

By default, disabled, but can be enabled.

  • Given weightage will only apply for single select MCQs/Dropdown type questions (weightage calculation will only apply to these), should be fine if enabled.

  • When weightage is enabled, only multiple-choice and Dropdown value types are allowed.

Multiple Choice Categories

Enabled by default, can be disabled. Only available for checkbox-type questions.

Single Select

Single Select only applies to MCQs/Dropdown-type questions.

Multiple Select

Multiple Select only applies to Checkbox-type questions.

Questions (Attributes)

Detailed schema for all possible questions in a form with screenshots is available.

Value Type (Question)

Attribute Type (HTML)

Question (Attribute) Schema

Question (Attribute) Screenshots

  • alphaNumeric

  • alphaNumericSpecial

  • email

  • number

  • phoneNumber

  • password

  • positiveNumber

  • url

  • ip

  • date

  • time

  • dateTime

  • shortAnswer

INPUT

All Input Sample Schema
CODE 
{
    "_id": "65cc566711819b00328db0a9",  // String (ObjectId)
    "attributeType": "INPUT",  // String (Field type)
    "helpText": "Enter AlphaNumeric Text Here ..",  // String (Placeholder of field)
    "isRequired": true,  // Boolean (Check if field is required or not)
    "key": "what_is_your_name?",  // String (Unique key for the attribute)
    "label": "What is your name?",  // String (Label for the attribute)
    "valueType": "alphaNumeric",  // String (Value type which will be added by customer)
    "attributeWeightage": 10,  // Number (Overall attribute weightage for the question)
    "attributeAttachment": "https://file-server.expertflow.com/xyz"  // String (Optional media file to be attached)
}

image-20250206-111648.png

All input-type questions will have the same look and feel, except for the file-type question.

file (file upload)

INPUT

Input File Type Sample Schema
CODE 
{
    "_id": "65cc566711819b00328db0a9",  // String (ObjectId)
    "attributeType": "INPUT",  // String (Field type)
    "helpText": "Enter AlphaNumeric Text Here ..",  // String (Placeholder of field)
    "isRequired": true,  // Boolean (Check if field is required or not)
    "key": "what_is_your_name?",  // String (Unique key for the attribute)
    "label": "What is your name?",  // String (Label for the attribute)
    "valueType": "file",  // String (Value type which will be added by customer)
    "attributeAttachment": "https://file-server.expertflow.com/xyz",  // String (Optional media file to be attached)
    "fileData": {
        "restrictFile": true,  // Boolean (If set to false then no file type validation will be done)
        "fileExtension": ["PNG", "JPG", "JPEG", "DOC", "MOV", "MP3"],  // Array of Strings (Allowed file extensions)
        "fileNumber": 5,  // Number (Maximum 10 and minimum 1)
        "fileSize": 5,  // Number (in MB)
        "destinationFolder": "https://file-server.expertflow.com/file/"  // String (Destination folder for the file)
    }
}

image-20250206-111719.png

Allow users to upload a multi-media file with specific validations

paragraph

TEXTAREA

Paragraph Sample Schema
CODE 
{
    "_id": "65cc566711819b00328db0a9",  // String (ObjectId)
    "attributeType": "TEXTAREA",  // String (Field type)
    "helpText": "Enter Paragraph Text Here ..",  // String (Placeholder of field)
    "isRequired": true,  // Boolean (Check if field is required or not)
    "key": "what_is_your_name?",  // String (Unique key for the attribute)
    "label": "What is your name?",  // String (Label for the attribute)
    "valueType": "paragraph",  // String (Value type which will be added by customer)
    "attributeAttachment": "https://file-server.expertflow.com/xyz"  // String (Optional media file to be attached)
}

image-20250206-111742.png

Only Text Area Type Questions

boolean (Yes/No)

OPTIONS

Boolean Sample Schema
CODE 
{
    "_id": "65dc26ba07c232003325b8bf",  // String (ObjectId)
    "attributeType": "OPTIONS",  // String (Field type)
    "helpText": "Enter Customer Type Here...",  // String (Placeholder of field)
    "isRequired": true,  // Boolean (Check if field is required or not)
    "key": "customer_type",  // String (Unique key for the attribute)
    "label": "Customer Type",  // String (Label for the attribute)
    "valueType": "boolean",  // String (Boolean, YES/NO Question valueType)
    "attributeAttachment": "https://file-server.expertflow.com/xyz",  // String (Optional Media File to be attached)
    "attributeWeightage": null,  // Null or Number (Overall attributeWeightage will be null or 0 in case of boolean)
    "attributeOptions": {
        "enableCategory": false,  // Boolean
        "enableStyle": true,  // Boolean (Assuming style can be enabled for boolean)
        "reverseOrder": false,  // Boolean (If 'true' attributeData will be in reversed order)
        "isMultipleChoice": false,  // Boolean (will be false in case of boolean)
        "attributeData": [
            {
                "label": "Label Name",  // String
                "values": [
                    {
                        "label": "Yes",  // String
                        "value": true,  // Boolean
                        "optionStyle": {
                            "name": "Filled Smile",  // String
                            "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg",  // String
                            "type": "filled",  // String
                            "color": null  // String
                        },
                        "optionWeightage": null  // Null or Number (weightage will be null or 0 in case of boolean)
                    },
                    {
                        "label": "No",  // String
                        "value": false,  // Boolean
                        "optionStyle": {
                            "name": "Filled Smile",  // String
                            "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg",  // String
                            "type": "filled",  // String
                            "color": null  // String
                        },
                        "optionWeightage": null  // Null or Number (weightage will be null or 0 in case of boolean)
                    }
                ]
            }
        ]
    }
}

image-20250206-111815.png

Boolean Type Questions with/without emoji enable

mcqs (Multiple Choice → Single Select)

OPTIONS

Multiple Choice Sample Schema
CODE 
{
    "_id": "65dc26ba07c232003325b8bf",  // String (ObjectId)
    "attributeType": "OPTIONS",  // String (Field type)
    "helpText": "Enter Customer Type Here...",  // String (Placeholder of field)
    "isRequired": true,  // Boolean (Check if field is required or not)
    "key": "customer_type",  // String (Unique key for the attribute)
    "label": "Customer Type",  // String (Label for the attribute)
    "valueType": "mcq",  // String (Multiple Choice, Single Select)
    "attributeAttachment": "https://file-server.expertflow.com/xyz",  // String or Null (Optional Media File to be attached otherwise "null")
    "attributeWeightage": 10,  // Number (Overall attributeWeightage for the question)
    "attributeOptions": {
        "enableCategory": false,  // Boolean (In case of MCQ type question, category can be enabled)
        "enableStyle": false,  // Boolean (Emojis cannot be enabled for mcq)
        "reverseOrder": false,  // Boolean (Reverse Order cannot be 'true' in case of mcq type question)
        "isMultipleChoice": false,  // Boolean (will be false in case of mcq)
        "attributeData": [
            {
                "label": "Label Name",  // String
                "values": [
                    {
                        "label": "One",  // String
                        "value": null,  // Null (value is not specified for mcq options)
                        "optionStyle": null,  // It may be Null or Object with keys value null in it
                        "optionWeightage": 10  // Number (weightage can be enabled in case of mcq)
                    },
                    {
                        "label": "Two",  // String
                        "value": null,  // Null (value is not specified for mcq options)
                        "optionStyle": null,  // It may be Null or Object with keys value null in it
                        "optionWeightage": 10  // Number (weightage can be enabled in case of mcq)
                    }
                    // More objects can be added here
                ]
            }
            // More objects will only be added in case of 'enableCategory' is 'true'
        ]
    }
}

image-20250206-111832.png

Multiple Choice Question with Attribute(Question) level weightage

checkbox (Multi-Select)

OPTIONS

Checkboxes Sample Schema
CODE 
 {
    "_id": "65dc26ba07c232003325b8bf",  // String (ObjectId)
    "attributeType": "OPTIONS",  // String (Field type)
    "helpText": "Enter Customer Type Here...",  // String (Placeholder of field)
    "isRequired": true,  // Boolean (Check if field is required or not)
    "key": "customer_type",  // String (Unique key for the attribute)
    "label": "Customer Type",  // String (Label for the attribute)
    "valueType": "checkbox",  // String (checkbox)
    "attributeAttachment": "https://file-server.expertflow.com/xyz",  // String or Null (Optional Media File to be attached otherwise "null")
    "attributeWeightage": null,  // Null or Number (Overall attributeWeightage for the question type checkboxes will be 'null' or 0)
    "attributeOptions": {
        "enableCategory": false,  // Boolean (In case of checkbox type question, category can be enabled)
        "enableStyle": false,  // Boolean (Emojis cannot be enabled for checkbox)
        "reverseOrder": false,  // Boolean (Reverse Order cannot be 'true' in case of checkbox type question)
        "isMultipleChoice": true,  // Boolean (will be true in case of checkbox)
        "attributeData": [
            {
                "label": "Label Name",  // String
                "values": [ 
                    {
                        "label": "One",  // String
                        "value": null,  // Null (value is not specified for checkbox options)
                        "optionStyle": null,  // It may be Null or Object with keys value null in it  
                        "optionWeightage": null  // Null or Number (weightage for checkbox options)
                    },
                    {
                        "label": "Two",  // String
                        "value": null,  // Null (value is not specified for checkbox options)
                        "optionStyle": null,  // It may be Null or Object with keys value null in it
                        "optionWeightage": null  // Null or Number (weightage for checkbox options)
                    }
                    // More objects can be added here
                ]
            }
            // More objects will only be added in case 'enableCategory' is 'true'
        ]
    }
}

image-20250206-111858.png

Checkboxes Type Question with Category Enabled

dropdown (Multiple Choice → Single Select)

OPTIONS

Dropdown Sample Schema
CODE 
{
    "_id": "65dc26ba07c232003325b8bf",  // String (ObjectId)
    "attributeType": "OPTIONS",  // String (Field type)
    "helpText": "Enter Customer Type Here...",  // String (Placeholder of field)
    "isRequired": true,  // Boolean (Check if field is required or not)
    "key": "customer_type",  // String (Unique key for the attribute)
    "label": "Customer Type",  // String (Label for the attribute)
    "valueType": "dropdown",  // String (dropdown)
    "attributeAttachment": "https://file-server.expertflow.com/xyz",  // String or Null (Optional Media File to be attached otherwise "null")
    "attributeWeightage": 10,  // Number (Overall attributeWeightage for the question)
    "attributeOptions": {
        "enableCategory": false,  // Boolean (In case of Dropdown type question, category can be enabled)
        "enableStyle": false,  // Boolean (Emojis cannot be enabled for dropdown)
        "reverseOrder": false,  // Boolean (Reverse Order cannot be 'true' in case of dropdown type question)
        "isMultipleChoice": false,  // Boolean (will be false in case of dropdown)
        "attributeData": [
            {
                "label": "Label Name",  // String
                "values": [
                    {
                        "label": "One",  // String
                        "value": null,  // Null (value is not specified for dropdown options)
                        "optionStyle": null,  //  It may be Null or Object with keys value null in it 
                        "optionWeightage": 10  // Number (weightage can be enabled in case of mcq)
                    },
                    {
                        "label": "Two",  // String
                        "value": null,  // Null (value is not specified for dropdown options)
                        "optionStyle": null,  //  It may be Null or Object with keys value null in it 
                        "optionWeightage": 10  // Number (weightage can be enabled in case of mcq)
                    }
                    // More objects can be added here
                ]
            }
        ]
    }
}

image-20250206-111917.png

Dropdown Type Question with Attribute (Question) level Weightage

5-star-rating (5-Star Rating)

OPTIONS

5 Star Rating Sample Schema
CODE 
{
    "_id": "65dc26ba07c232003325b8bf",  // String (ObjectId)
    "attributeType": "OPTIONS",  // String (Field type)
    "helpText": "Enter Customer Type Here...",  // String (Placeholder of field)
    "isRequired": true,  // Boolean (Check if field is required or not)
    "key": "customer_type",  // String (Unique key for the attribute)
    "label": "Customer Type",  // String (Label for the attribute)
    "valueType": "5-star-rating",  // String (5-star-rating)
    "attributeWeightage": 10,  // Number (Overall attributeWeightage for the question)
    "attributeAttachment": "https://file-server.expertflow.com/xyz",  // String or Null (Optional Media File to be attached otherwise "null")
    "attributeOptions": {
        "enableCategory": false,  // Boolean (In case of Dropdown type question, category can be enabled)
        "enableStyle": true,  // Boolean (Emojis can not be enabled for dropdown)
        "reverseOrder": false,  // Boolean (Reverse Order can be 'true' in case of rating type question)
        "isMultipleChoice": false,  // Boolean (will be false in case of dropdown)
        "attributeData": [
            {
                "label": "Label Name",  // String
                "values": [
                    {
                        "label": "Very Dissatisfied",  // String
                        "value": 1,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg",  // String
                            "type": "filled",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null (weightage can be null)
                    },
                    {
                        "label": "Dissatisfied",  // String
                        "value": 2,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg",  // String
                            "type": "filled",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null (weightage can be null)
                    },
                    {
                        "label": "Neutral",  // String
                        "value": 3,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg",  // String
                            "type": "filled",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null (weightage can be null)
                    },
                    {
                        "label": "Satisfied",  // String
                        "value": 4,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg",  // String
                            "type": "filled",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null (weightage can be null)
                    },
                    {
                        "label": "Very Satisfied",  // String
                        "value": 5,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg",  // String
                            "type": "filled",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null (weightage can be null)
                    }
                ]
            }
        ]
    }
}

image-20250206-111940.png

5 Star Rating Type Question with emoji enabled

nps → (Net Promoter Score)

OPTIONS

NPS Sample Schema
CODE 
{
    "_id": "65dc26ba07c232003325b8bf",  // String (ObjectId)
    "attributeType": "OPTIONS",  // String (Field type)
    "helpText": "Enter Customer Type Here...",  // String (Placeholder of field)
    "isRequired": true,  // Boolean (Check if field is required or not)
    "key": "customer_type",  // String (Unique key for the attribute)
    "label": "Customer Type",  // String (Label for the attribute)
    "valueType": "nps",  // String (Boolean, checkbox, mcq, dropdown, rating, nps)
    "attributeWeightage": 10,  // Number (Overall attributeWeightage for the question)
    "attributeAttachment": "https://file-server.expertflow.com/xyz",  // String or Null (Optional Media File to be attached otherwise "null")
    "attributeOptions": {
        "enableCategory": false,  // Boolean
        "enableStyle": false,  //Boolean
        "reverseOrder": false, //Boolean
        "isMultipleChoice": false,  // Boolean (Only true in case of checkboxes)
        "attributeData": [
            {
                "label": "",  // String
                "values": [
                    {
                        "label": "Very Dissatisfied",  // String
                        "value": 0,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": null,  // String
                            "type": "nps",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null or Number
                    },
                    {
                        "label": "",  // String
                        "value": 1,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": null,  // String
                            "type": "nps",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null or Number
                    },
                    {
                        "label": "",  // String
                        "value": 2,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": null,  // String
                            "type": "nps",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null or Number
                    },
                    {
                        "label": "",  // String
                        "value": 3,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": null,  // String
                            "type": "nps",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null or Number
                    },
                    {
                        "label": "",  // String
                        "value": 4,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": null,  // String
                            "type": "nps",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null or Number
                    },
                    {
                        "label": "",  // String
                        "value": 5,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": null,  // String
                            "type": "nps",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null or Number
                    },
                    {
                        "label": "",  // String
                        "value": 6,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": null,  // String
                            "type": "nps",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null or Number
                    },
                    {
                        "label": "",  // String
                        "value": 7,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": null,  // String
                            "type": "nps",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null or Number
                    },
                    {
                        "label": "",  // String
                        "value": 8,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": null,  // String
                            "type": "nps",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null or Number
                    },
                    {
                        "label": "",  // String
                        "value": 9,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": null,  // String
                            "type": "nps",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null or Number
                    },
                    {
                        "label": "",  // String
                        "value": 10,  // Number
                        "optionStyle": {  // Object
                            "name": "Filled Smile",  // String
                            "media": null,  // String
                            "type": "nps",  // String
                            "color": "#ffffff"  // String
                        },
                        "optionWeightage": null  // Null or Number
                    }
                ]
            }
        ]
    }
}

image-20250206-112020.png

Form Schema:

JS 
{
    "id": "65b248c710e57100322c5f88",
    "state": "unpublished",
    "formTitle": "Form Builder",
    "formDescription": "",
    "enableSections": true,
    "enableWeightage": false,
    "section": 
      [
        {
          "sectionName": "Section Name",
          "sectionKey": "section_name",
          "sectionWeightage": 100,
          "attributes": 
            [
              // ALL INPUT AND TEXTAREA AND OPTIONS TYPE QUESTIONS LEGAL in this FORM
            ]
        }
     ]
}

Impacts of Form Type Removal

Impact Area

Details

1

Form Types

  • Form types removed.- No restrictions on selecting question types.

  • Generic forms support all question types.

2

Mixed Questions

  • Forms can include both weighted and non-weighted questions.

  • Single-select types (MCQs, dropdowns) can have optional weightage.

3

Section Behavior

  • New forms start with no sections.

  • When adding a section:

    • Two sections are created.

    • Existing questions go to the first section.

    • The second section is empty.

4

Weighted Form Behavior

  • Forms are non-weighted by default.

  • Enabling weightage:

    • Two sections are created.

    • Existing questions move to the first section.

    • The second section is empty.

5

General Impact

  • Features previously dependent on form types will be affected.

6

Web-Published Forms

  • All question types are supported.

  • Mixed forms are supported.

  • If weightage is enabled:

    • Scores are computed.

    • Non-weighted questions score 0.

7

Customer Widget

  • Supports all question types and sections.

  • Weighted forms are allowed, but score calculations are not considered.

8

Pre-Chat Form (Web Channel)

  • In multi-section forms:

    • All questions are extracted and sent as key-value pairs.

    • Sections are not preserved.

9

QM Forms

  • Support all question types and sections.

  • Mixed forms are allowed.

  • Non-weighted questions get a score of 0.

10

Wrap-Up Form

  • Auto-created on first launch.

  • Cannot be deleted, but can be edited.

  • Only supports:

    • Checkboxes,

    • MCQs,

    • Dropdowns.

  • Strictly non-weighted.

  • No sections allowed.

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