Platform

This section is for administrators, developers, and partners, detailing the technical components and architecture.

• Key Objects

  • Foundational data model including Customer, Room, Conversation, etc.

• Architecture & Security

  • System Architecture (Modular, Cloud-native)

  • Cloud-Native Architecture (Geo-redundant, Autoscaling, Multi-tenant)

  • Secure CI/CD Pipeline

  • Identity & Access Management (SSO/LDAP, Granular Permissions)

  • Data Security & Compliance (Encryption, ISO, GDPR, PCI-DSS)

• Deployment Options

  • On-Premise Deployment (Self-hosted)

  • Expertflow Cloud (CCaaS)

  • Partner-Hosted CCaaS

• Integrations

  • CRM Connectors (Salesforce, Hubspot, SAP, etc.)

  • AI Engine Integrations

  • Contact Center Integrations (Cisco)

  • Developer Guides (APIs, SDKs, etc.)

• Release Management

  • A high-level explanation of the Hierarchical Helm Chart Structure.

  • Deployment Strategy (Component, Profile, and Meta-charts).

  • Versioning & CI/CD Process.