This section is for administrators, developers, and partners, detailing the technical components and architecture.
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Key Objects
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Foundational data model including Customer, Room, Conversation, etc.
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Architecture & Security
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System Architecture (Modular, Cloud-native)
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Cloud-Native Architecture (Geo-redundant, Autoscaling, Multi-tenant)
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Secure CI/CD Pipeline
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Identity & Access Management (SSO/LDAP, Granular Permissions)
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Data Security & Compliance (Encryption, ISO, GDPR, PCI-DSS)
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Deployment Options
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On-Premise Deployment (Self-hosted)
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Expertflow Cloud (CCaaS)
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Partner-Hosted CCaaS
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Integrations
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CRM Connectors (Salesforce, Hubspot, SAP, etc.)
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AI Engine Integrations
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Contact Center Integrations (Cisco)
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Developer Guides (APIs, SDKs, etc.)
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Release Management
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A high-level explanation of the Hierarchical Helm Chart Structure.
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Deployment Strategy (Component, Profile, and Meta-charts).
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Versioning & CI/CD Process.
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