How IAM and Security Layers Work
ExpertFlow CX implements enterprise-grade identity and access management through Keycloak-based IAM services and APISIX API Gateway.
Security Architecture
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Authentication: Validates user credentials via OIDC/SAML.
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Authorization: Enforces RBAC and scope-based access at the API level.
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Integrations: Supports SSO for Cisco Finesse and 3rd-party CRMs.
Metadata: * Audience: admin, developer * Doc-Type: explanation * Status: migrated