SMS

Node	SMS
Description	This node is used to send messages to customers through the SMS digital channel.

The SMS node is used to send messages to customers through the SMS digital channel.

Channel Type	Node Name	Parameters
SMS	SMS Outbound	Channel (optional, the system should define a default outbound channel for each Channel Type) CX-Customer Attribute for SMS Channel Identifier Message: a plain text message PromptMessage FUTURE - select a Prompt via Prompt API

This node provides the following configuration options

Channel: This field is pre-configured for SMS and cannot be changed. It specifies that the message will be sent exclusively via the WhatsApp digital channel.
Customer Identifier: Use this option to select the specific contact data field that holds the primary identifier (e.g., phone number or Whatsapp) for each customer. This selected identifier will be used to initiate the dialing operation for that contact.
Message: The message that is to be sent to the customer. This message field supports dynamic injection of the contact attributes using the curly braces {}. For example, the message Hello {firstName} might evaluate to Hello Ahmad depending upon the value of the attribute firstName.