Like most social media platforms, Telegram gives you the option to send private messages to users. Telegram Direct Messages enable businesses to take an interaction with a user as a private conversation.
With the new CIM design, develop a Telegram channel connector using Telegram Bot APIs to support customer chats initiated from the Telegram channel.
For us to set up the telegram connector, we need to register for a telegram application account and also create a telegram bot account so that
we can get :
- bot token
details that our inbuilt connector requires to send and receive messages to and from telegram.
Do you already have a telegram application and bot account ?
- No. ( See more on Telegram App Registration Process).
- Yes (See more on how to set up telegram connector in Unifed Admin Console)
Please follow the link here to see the list of all limitations in the connector.