|
Object Name |
AgentPresence |
|---|---|
|
Description |
This object contains agent information, agent state, and agent's MRD states. |
|
|
|
|
Parameter |
Description |
|---|---|
|
CCUser |
The agent object - CC User. |
|
State |
The agent state information |
|
StateChangeTime |
Last time the agent's state was updated. |
|
AgentMRDStates |
Agent's MRD states for all MRDs. |