agentPresence _
| Event Name | agentPresence |
|---|---|
| Event Description | Event triggered to update agent state information. |
| Emitter | Agent Manager |
| Action | Possible values are:
|
| Name | Description | Payload Properties |
|---|---|---|
| agentPresence | The AgentPresence object | |
| agent | type: Object Desc: Defines the properties of the CC agent |
|
state | type: Object Desc: State of the agent (READY, NOT_READY) and the reason |
|
stateChangeTime | type: Date Object Desc: time since change of state | - |
| agentMrdStates | type: Object Desc: retains properties of state changes of the agent |
|
| action | type: Object Desc: describes if event is fired without state change or not | - |
AgentPresence
JS
{
"agent": {
"participantType": "CCUser",
"id": "1fd5b05a-7c12-4955-bd59-8567f3e74445",
"keycloakUser": {
"id": "1fd5b05a-7c12-4955-bd59-8567f3e74445",
"firstName": "admin",
"lastName": null,
"roles": [
"offline_access",
"default-roles-university",
"admin",
"uma_authorization"
],
"username": "admin",
"permittedResources": {
"Resources": [
{
"rsid": "972e9078-ebb8-4fe2-9fc4-942a6914abf7",
"rsname": "routing-engine",
"scopes": [
"view",
"manage"
]
},
{
"rsid": "38e46d28-31bb-4e5f-8f56-13f10f5879d8",
"rsname": "business-calendar",
"scopes": [
"view",
"manage"
]
},
{
"rsid": "1365a664-afd1-4c1d-a21c-e9a4ccf0e332",
"rsname": "general-settings",
"scopes": [
"view",
"manage"
]
},
{
"rsid": "24c037dc-4792-4cf4-8f71-66a0d0ddd618",
"rsname": "pull-mode-list",
"scopes": [
"view",
"manage"
]
},
{
"rsid": "8f226171-1a57-4f79-b553-82c7344e66da",
"rsname": "forms",
"scopes": [
"view",
"manage"
]
},
{
"rsid": "35fa435d-b456-4faa-aab4-99064ae57987",
"rsname": "reason-code",
"scopes": [
"view",
"manage"
]
},
{
"rsid": "fe0f4e8c-47bb-487b-b8b9-c2726926217d",
"rsname": "bot-settings",
"scopes": [
"view",
"manage"
]
},
{
"rsid": "0c0e9f33-cc46-4cde-b88c-68d93a643b20",
"rsname": "web-widget",
"scopes": [
"view",
"manage"
]
},
{
"rsid": "a61043f6-9980-4e31-a57b-e2c866f101ee",
"rsname": "channel-manager",
"scopes": [
"view",
"manage"
]
}
]
},
"realm": "university"
},
"associatedRoutingAttributes": []
},
"state": {
"name": "NOT_READY",
"reasonCode": null
},
"stateChangeTime": 1651434965139,
"agentMrdStates": [
{
"mrd": {
"id": "6232cc5d44a4093550fea233",
"name": "VOICE",
"description": null,
"interruptible": true,
"maxRequests": 5
},
"state": "NOT_READY",
"stateChangeTime": 1651434965138,
"lastReadyStateChangeTime": 639057660000
},
{
"mrd": {
"id": "62302def6b1fba2525db2713",
"name": "whatsapp-chat",
"description": "This MRD is to be used for twilio-connector testing by WAQAS\t",
"interruptible": true,
"maxRequests": 10
},
"state": "NOT_READY",
"stateChangeTime": 1651434965138,
"lastReadyStateChangeTime": 639057660000
},
{
"mrd": {
"id": "6223b491ef484b28639e9ca4",
"name": "chat",
"description": null,
"interruptible": true,
"maxRequests": 5
},
"state": "NOT_READY",
"stateChangeTime": 1651434965138,
"lastReadyStateChangeTime": 639057660000
},
{
"mrd": {
"id": "6233dde8c004592808ad3c0d",
"name": "Ahmad's Mrd",
"description": "This MRD is to be used for dev testing by Ahmad",
"interruptible": true,
"maxRequests": 5
},
"state": "NOT_READY",
"stateChangeTime": 1651434965138,
"lastReadyStateChangeTime": 639057660000
}
]
}