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Barge in

Enables a supervisor to monitor and barge in the conversation if required.

To Barge in

The supervisor can monitor and barge in a conversation by clicking on the Barge in button provided on the Conversation Toolbar. As she barges in, she becomes a primary participant of the active conversation and can:

  • Send a direct message to the customer using the Customer's tab

  • Exchange the whisper message with the agent using the Whisper tab without letting the customer about it. 

  • Transfer the conversation.

  • Leave the chat

Barge in

To barge in, the supervisor needs to silently monitor a conversation first and then click on the Barge in button to join the conversation.

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