Provides the details of each individual channel session in a conversation
For instance, if there are two channel sessions from two different channels (e.g. webchat and WhatsApp) under one customer conversation, you can see details of each individual channel session in this report.
Channel Session ID
This is the unique identifier of this channel session.
This is the ID of the conversation to which this channel session belongs.
This is the channel type of the channel which is associated with this channel session. For instance, WhatsApp, and Facebook.
It determines the channel which is associated with this session. This is the channel name as defined in the Unified Admin while defining channel settings; such as sales-inquiries, complaint-desk for
Channel Session Data
Provides the Data of this channel session. It provides information on the following:
This determines the start time of the channel session
This determines the total duration of the channel session, i.e. end time - start time of the channel session.
This determines the end time of the channel session
Channel Session Disposition
Disposition of this channel session. It could be one of the following:
Select Date/time - allows filtering channel sessions falling under a particular date/time range
Channel Type - allows to filter the channel sessions of a particular channel type
Channel Name - Specify the name of the channel to filter channel session details of the mentioned channel
Conversation ID - Specify the ID of the conversation to load all channel sessions of the specified conversation