|This object contains the attributes of the channel configuration object. It represents configurations related to a particular channel.
|This is the UUID. Sample format is
Three channel mode are offered for dealing with the customers:
1. BOT - only BOT is conversing
2. AGENT - only AGENT is conversing
3. HYBRID - both BOT and AGENT are conversing with the customer
|Name of the bot for this particular channel
|Returns the response time SLA for the particular channel
|For customer activity timeout i.e. for how long was the customer inactive or non-responsive in the channel. This is used to trigger some activity/event in the system in case of in-activity.
|undefined for now
|Define routing policy such as agent routing, internet based routing.
|ID of the bot. Currently for chat channels only.