|
Object Name |
ChannelConfig |
|---|---|
|
Description |
This object contains the attributes of the channel configuration object. It represents configurations related to a particular channel. |
|
Parameter |
Type |
Description |
|---|---|---|
|
|
String |
This is the UUID. Sample format is |
|
|
ChannelMode |
Three channel mode are offered for dealing with the customers: 1. BOT - only BOT is conversing 2. AGENT - only AGENT is conversing 3. HYBRID - both BOT and AGENT are conversing with the customer |
|
|
String |
Name of the bot for this particular channel |
|
|
int |
Returns the response time SLA for the particular channel |
|
|
int |
For customer activity timeout i.e. for how long was the customer inactive or non-responsive in the channel. This is used to trigger some activity/event in the system in case of in-activity. |
|
|
customerIdentificationCriteria |
undefined for now |
|
|
RoutingPolicy |
Define routing policy such as agent routing, internet based routing. |
|
|
String |
ID of the bot. Currently for chat channels only. |