ChannelConfig
| Object Name | ChannelConfig |
|---|---|
| Description | This object contains the attributes of the channel configuration object. It represents configurations related to a particular channel. |
| Parameter | Type | Description |
|---|---|---|
| String | This is the UUID. Sample format is a5c80b3f-ea41-4caf-979d-641a1c32f9bd |
| ChannelMode | Three channel mode are offered for dealing with the customers: 1. BOT - only BOT is conversing 2. AGENT - only AGENT is conversing 3. HYBRID - both BOT and AGENT are conversing with the customer |
| String | Name of the bot for this particular channel |
| int | Returns the response time SLA for the particular channel |
| int | For customer activity timeout i.e. for how long was the customer inactive or non-responsive in the channel. This is used to trigger some activity/event in the system in case of in-activity. |
| customerIdentificationCriteria | undefined for now |
| RoutingPolicy | Define routing policy such as agent routing, internet based routing. |
| String | ID of the bot. Currently for chat channels only. |